Portfolio Support Specialist

Preston Communities LLC • Greensboro, NC

10d • $31 - $34 • Remote

About The Position

The Portfolio Support Specialist is a floater position based out of Greensboro, NC, requiring 100% travel within North Carolina. This role does not have a designated home site and will travel between properties as needed. The specialist assumes the role of Property Manager or other needed staff during absences or operational needs. A company vehicle will be provided during working hours.

Requirements

• Must have valid driver’s license and vehicle insurance.
• Must be able to travel between multiple properties as needed.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and manuals.
• Ability to write routine reports, work orders and correspondence.
• Ability to speak effectively before groups or customers or employees of organization.
• Ability to use Microsoft Office products (Word, Excel, Teams).
• Ability to grasp other software programs, with instruction, such as industry software (OneSite/Realpage).
• Must be able to work well with people facing stressful situations due to the nature of customer service.
• Must remain calm under pressure.
• Must handle multiple tasks with competing deadlines.
• Regularly required to sit.
• Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.
• Occasionally lift or move up to 25 pounds.
• Must be able to walk entire property, including climbing stairs.
• Must be able to use hands and fingers as needed to perform various tasks.

Nice To Haves

• College degree preferred.
• Professional designations are helpful, but not required (ARM, NALP, CAM, CAPS etc.).

Responsibilities

• Travel between properties as assigned and maintain flexibility with location coverage.
• Assume the role of on-site property manager or other needed staff during temporary absences.
• Lead, direct, and control all facets of the community to ensure quality services and a high degree of excellent customer satisfaction by Preston Communities standards and policies, while working within budgetary guidelines.
• Train team members on proper leasing techniques and resident service.
• Ensure property performance is maintained—this includes walking the grounds to verify property is show-ready, walking all made-ready apartments to inspect and confirm they are ready for new resident.
• Tour visitors and guests (including prospects, owners, guests from corporate) to show amenities, apartments, community, etc. (May involve walking up hills and up and down stairs).
• Ensure that the on-site team provides the highest level of service to residents; respond appropriately to resident concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree