Portfolio Services Coordinator
About The Position
At OPENLANE, we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. We’re Looking For: A Portfolio Service Coordinator who will oversee day-to-day portfolio service operations, monitor vendor performance, and serve as a key point of contact for client inquiries and issue resolution. This role is responsible for ensuring service excellence and adherence to established client and vendor Service Level Agreements (SLAs).
Requirements
- High School Diploma or equivalent is required.
- Proven experience in operational administration, portfolio services, or a related coordinator role.
- Strong baseline understanding of SLA management and compliance standards.
- Demonstrated ability to prioritize daily workflows and meet strict operational deadlines.
- Proficiency in tools used for tracking, documenting, and maintaining portfolio activity.
- Strong administrative and technical workflow management capability.
Nice To Haves
- Prior experience working within automotive, wholesale, or logistics portfolio management.
- Experience assisting with process automation or system migration initiatives.
Responsibilities
- Oversee day-to-day portfolio service operations.
- Monitor vendor performance.
- Serve as a key point of contact for client inquiries and issue resolution.
- Ensure service excellence and adherence to established client and vendor Service Level Agreements (SLAs).
- Conduct meticulous reconciliation and quality control checks on active assignments to maintain high organizational standards.
- Support client service teams and respond to portfolio-related inquiries with accuracy and urgency.
- Identify process gaps and improvement opportunities, assisting with automation initiatives to increase overall efficiency.
- Coordinate and prioritize daily workflows to effectively meet established deadlines and manage complex portfolio activities.
- Monitor and analyze portfolio performance, holdings, and transactions.
- Conduct reconciliation and quality control checks on active assignments.
- Assist with portfolio guideline monitoring.
- Support client service teams by responding to portfolio-related inquiries.
- Maintain accurate records of portfolio activity and documentation.
- Perform general administrative and operational functions to support the Portfolio Services team.
- Coordinate daily workflows to meet deadlines, ensuring all portfolio activities are documented according to organizational standards, and implementing efficiency improvements.
- Consistently meet or exceed all service level agreements (SLAs) and ensure strict compliance with client-specific requirements.
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
