Portfolio Resource Coordinator

Classet • Thunder Bay, ON

9d • CA$50,000 - CA$55,000 • Onsite

About The Position

Paladin Security is hiring a Portfolio Resource Coordinator in Thunder Bay, ON. This full-time role involves ensuring smooth security operations by coordinating schedules, supporting frontline security professionals, and delivering exceptional client service. The ideal candidate is highly organized, enjoys problem-solving, and thrives in a fast-paced, dynamic environment.

Requirements

• Excellent organizational and time management skills.
• Strong verbal and written communication abilities.
• Customer-focused with the ability to build positive working relationships.
• Comfortable using computers and learning new software systems.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Flexibility to work varying hours based on operational needs.
• Legally authorized to work in Canada.

Nice To Haves

• Experience in scheduling, dispatching, administration, or workforce coordination.
• Previous experience in the security industry or in a supervisory role.

Responsibilities

• Coordinating schedules and staffing needs across the Thunder Bay portfolio.
• Filling open shifts while ensuring contractual staffing requirements are met.
• Communicating schedules and updates clearly with security professionals.
• Responding promptly to scheduling requests and employee support tickets.
• Maintaining accurate scheduling, payroll, and billing information using TEAM software.
• Monitoring employee certifications, training, and compliance requirements.
• Supporting the Client Service Manager and providing coverage when needed.
• Occasionally traveling locally to client sites as required.

Benefits

• Competitive salary: CA$50,000–CA$55,000 annually
• Comprehensive benefits package
• Daily Pay program for access to earned wages
• Ongoing training and professional development
• Education allowance to support career growth
• Collaborative and supportive team environment
• Opportunities for advancement within one of Canada's leading security organizations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed