Portfolio Owner Manager- Collections and Recovery

PNC•Brecksville, OH

7d•$91,000 - $185,900•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Portfolio Owner Manager within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia, PA; Brecksville, OH; Portage, MI; or Wilmington, DE. You will be a key leader in our Product Organization reporting to the Head of Collections Product team for Retail Lending. You will lead a highly skilled team tasked with delivering our technology and process transformation strategy across the collections and recovery lifecycle. We have exciting opportunities across multiple asset classes to innovate and deliver world-class experiences in our journey to maximize share-of-wallet.

Requirements

Familiar with product development tools like Tableau, FigJam, JIRA, Confluence, Figma
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Bachelors

Nice To Haves

Agile Methodology
Customer Solutions
Information Management
Organizational Analysis
Product Lifecycle Management (PLM)
Program Administration
Scrum
Software Testing

Responsibilities

Partners with Product, Technology, and Business leaders to create, manage, and prioritize product strategy, OKRs, backlog, and roadmap
Designs and delivers future state collections and recovery operating processes enabled by modern platforms and digital capabilities
Drives adoption of automation, digital self service, and analytics enabled decisioning to improve process effectiveness and customer experience
Collaborates with business, tech, and enterprise partners to establish a well-coordinated release roadmap, and ensures operational and customer-facing readiness activities
Identifies and implements strategies across the Product and Technology organization designed to improve product delivery effectiveness and efficiency
Establishes thoughtful risk and quality management capabilities across product development lifecycle to meet schedule, scope, and benefits realization
Leads post-implementation troubleshooting while balancing capacity across deployment teams
Defines success metrics and tracks performance improvements tied to new platforms and strategies (e.g., roll rates, cure rates, recovery economics, cost efficiencies)
Integrates AI into product development lifecycles including story writing, test casing and code reviews
Represents the business and sets the strategic vision for the portfolio.
Makes trade-offs across teams, e.g., funding and resource allocation; ensures alignment where needed.
Approver of teams' prioritization and major deliverables.
Interfaces with leadership and other portfolios/executives, especially when there are decisions (i.e., reprioritization) to be made across portfolios.
Engages with other Portfolios/ executives when information/ scope of the teams not enough to make decisions
In consultation with the Product Owner; makes decisions including removal of impediments based on information provided by Scrum teams/POs and other stakeholders.
Ensures solid product vision together with all Product Owners and provides guidance on backlog prioritization based on business value.
Pressure tests iteration plans and scope.
Reviews iteration WIP, demos and provides feedback as necessary.
Determines if iteration outcome is acceptable from functional/non-functional aspects
Reviews final deliverables, approves and coordinates acceptance among SMEs.
Partners with independent risk management to ensure requirements are met and that products are integrated and deployed successfully to production)

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service