Portfolio Manager

Konica Minolta Business Solutions (Canada) Ltd.•Mississauga, ON

32d

About The Position

This is a strategic Managed Services Portfolio role responsible for defining, packaging, monetizing, and continuously improving an IT services portfolio to drive recurring revenue growth, service profitability, and measurable customer value. We’re hiring a Portfolio Manager who understands how to structure, price, and continuously evolve managed IT services into a high-growth, margin-optimized portfolio that drives recurring revenue and long-term customer value.

Requirements

5+ years of product or portfolio management experience (or equivalent experience in marketing/business leadership)
Experience in IT services, managed services, or professional services environments
Strong understanding of IT service management frameworks (e.g., ITIL)
Proven ability to translate customer needs and technical capabilities into business value
Data-driven mindset with strong analytical, problem-solving, and decision-making skills
Excellent communication and stakeholder management across cross-functional teams
Familiarity with cloud platforms, SaaS models, and emerging technologies

Responsibilities

Owns end-to-end IT services portfolio strategy
Accountable for evaluating, prioritizing, and optimizing a suite of managed IT services aligned to business impact and market demand.
Leads service composition and lifecycle management
Defines service structure (entitlements, SLAs, templates) and evolves offerings to meet customer and market needs.
Drives monetization and profitability of services
Manages pricing models, cost structures, and gross/net margin performance across the portfolio.
Owns recurring revenue growth (Managed Services focus)
Drives expansion of MRR through service adoption, optimization, and portfolio enhancements.
Acts as the ‘voice of the customer’
Uses customer interviews, feedback, NPS, and win/loss analysis to shape service strategy and roadmap priorities.
Applies KPI-driven portfolio governance
Tracks portfolio health, service profitability, retention, and customer satisfaction to guide decisions.
Leads continual service improvement (CSI)
Identifies and implements ongoing enhancements, innovation, and cost optimization across services.
Bridges business and technical organizations
Aligns IT delivery, finance, product, and go-to-market teams to ensure services are commercially and operationally successful
Translates customer needs into service innovation
Identifies service gaps and proposes new offerings, delivery models, and enhancements to drive growth.
Communicates value to executive stakeholders
Presents portfolio performance, risks, and opportunities in business terms to leadership and sales teams.
Designs and optimizes the full service portfolio across: Managed infrastructure, Cloud & SaaS, Security, End-user and support services
Defines how services are bundled, standardized, and delivered at scale
Ensures services align to customer maturity and business outcomes
Owns pricing strategy and cost models
Owns service profitability (gross / net margin)
Owns recurring revenue growth (MRR expansion)
Optimizes service attach rates
Optimizes packaging and tiering
Optimizes cost-to-serve vs. perceived value
Evolves services based on customer feedback (NPS, retention), market trends and competition, and performance and usage data
Introduces service enhancements, innovation and cost optimization
Converts customer needs to service requirements to portfolio roadmap
Bridges sales (value & revenue), delivery (execution & SLAs), and finance (cost & margin)
Communicates service value in business terms (not technical features)