Portfolio Manager - Wholesale Lockbox and Unclaimed Property Operations

Bank of America•College Park, MD

3d•Onsite

About The Position

This job is responsible for managing portfolio/programs specific to change initiatives, providing a products and services, or executing a function. Key responsibilities include leading cross-functional strategic initiatives for a line of business by ensuring delivery of outcomes from portfolio investments. Job expectations include using a business centric mindset with sound judgment and a tailored approach to communicating and influencing both vertically and horizontally to drive results, while prioritizing risk management and strategy development. Manages a portfolio/ programs specific to corporate change initiatives that have significant and strategic impact on how the company does business, provides a product or service, or executes a function. Supports non-significant change initiatives and assessments within the portfolio to ensure consistent delivery regardless of the type of change. Responsible for enterprise and/or line of business-wide, cross functional, high impact strategic initiatives by ensuring delivery of business outcomes from portfolio investments. Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes. May serve as primary contact to Executive management for critical change initiatives depending on scope and impact of business supporting. Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. Assists in achieving broad goals supporting corporate business strategy. Responsible for results delivery, risk management and strategy development. May or may not manage employees. Significant experience with managing large diverse programs and projects The Wholesale Lockbox Portfolio Manager leads a strategically significant portfolio of business partner initiatives, ensuring each program is set up, executed, and governed in alignment with enterprise priorities and change standards. Serving as the primary contact for both material and non material change assessments, this role partners closely with line of business leaders to evaluate new initiatives, manage intake, and drive delivery of measurable business outcomes. The Portfolio Manager facilitates FLU governance and Solution Manager routines to maintain transparency, surface risks, and ensure disciplined execution across all programs. In this role, the Portfolio Manager provides leadership and oversight across a network of project managers, indirectly guiding their work to ensure accurate reporting, timely progress updates, and adherence to change requirements. They synthesize complex portfolio information into clear, compelling updates for L4 leadership, preparing materials that highlight accomplishments, portfolio health, and deep dive project insights. Through strong governance, communication, and strategic engagement, the Portfolio Manager creates a coherent operational approach that drives consistency, accountability, and successful delivery across all initiatives in the portfolio

Requirements

5+ years of project management experience including process improvement/re-engineering in the Agile project methodology for both processes only and/or technology change efforts
Knowledgeable in bank operations and applies this information to program and projects effectively
Actively applies a risk and control mindset to how projects are executed
Ability to mentor and coach others on Bank of America change management expectations
Demonstrated proficiency in Microsoft 365 tools, with strong expertise in PowerPoint and Copilot for creating high-quality, impactful presentations and content.
Exceptional presentation and communication skills, with the ability to confidently deliver engaging, polished presentations to diverse audiences.
Influences and negotiates across a wide variety of stakeholders
Leverages analytical and critical thinking skills to solve both simple and complex problems
Customer driven focus to deliver for stakeholders

Nice To Haves

Enterprise Transaction Services front line unit, control function, change management or support experience - Wholesale Lockbox and Unclaimed Property Operations
3+ years of program/portfolio management experience
Proficient with AI efforts including utilizing CoPilot effectively
Experience supporting and participating in technology change efforts in project manager role
Proficient in data management to include strong data analytic capability
Proficient in understanding technology and data management
Project Management Professional Certified
Change Management
Business Process Analysis
Critical Thinking
Process Effectiveness
Conflict Management
Forward thinking, thought leadership

Responsibilities

Manages and drives success around line of business performance in key operational and high risk metrics through detailed routines, initiatives, and technology improvements
Serves as a primary contact to executive leadership and key partners to communicate change initiatives and gain support for the execution of projects and programs
Monitors process or key metric performance to identify issues and proactively offers solutions to mitigate risk
Hosts and actively participates in critical line of business meetings to provide regular updates on change initiatives and performance requirements and influences others to help drive success
Manages strategies and controls to address policy, technology, environmental, and operational gaps
Acts as a subject matter expert for all line of business products to help design procedures, policies, or career progression models that will enhance the associate and client experience
Leads people that help support cross functional and high impact strategic initiatives, either directly or through dotted line engagement