PORTFOLIO LEASING MANAGER

GHP Management Corporation•Los Angeles, CA

3d•$100,000 - $115,000•Onsite

About The Position

The Portfolio Leasing Manager leads leasing performance, team development, and operational execution across GHP’s portfolio. The role directs the Leasing Concierge Center (LCC), which oversees leasing for nearly 4,000 units in Downtown Los Angeles, aligning leasing strategies, team priorities, and service delivery with company objectives and client expectations. This hands-on leader balances strategic planning with daily execution through coaching, performance oversight, regular property visits, and collaboration with onsite leadership and the Client Operations Manager. The position drives occupancy, strengthens prospect and resident experience, and supports portfolio financial and leasing goals while modeling GHP’s values of Care, Excellence, Ownership, and Integrity. The role reports to the Regional Sales Manager. It oversees LCC strategy and operations, team development, portfolio leasing performance, collaboration with property operations, and compliance. The position includes regular travel among properties and requires a valid California driver’s license, car insurance, and a personal vehicle for business use. Physical demands include frequent movement through apartment homes and communities, stairs, bending, stooping, reaching, and lifting. The work involves moderate to high noise levels and outdoor weather conditions.

Requirements

At least 4 years of experience managing a leasing team at a community with 1,000 or more units.
At least 2 years of experience using industry software such as Knock, Yardi, or equivalent property management software.
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
Strong working knowledge of Fair Housing requirements.
Personable, positive, team-oriented mindset.
Ability to communicate clearly and effectively in English.
Regular, consistent, and timely attendance.
Valid California driver’s license and car insurance.
Personal vehicle available for business use.
Ability to frequently move throughout apartment homes and communities, including ascending and descending stairs.
Ability to constantly bend, stoop, reach, and lift.
Ability to frequently lift, move, or carry 25 pounds.
Ability to occasionally lift, move, or carry up to 50 pounds, with or without assistance.
Ability to work constantly in moderate to high noise levels and outdoor weather conditions.

Nice To Haves

Multilingual ability.

Responsibilities

Set strategic direction for the Leasing Concierge Center, establishing priorities, performance expectations, and measurable goals aligned with company and portfolio objectives.
Lead, coach, develop, and manage leasing leaders and professionals; oversee recruiting, interviewing, hiring, onboarding, training, and retention.
Foster ownership, collaboration, accountability, and continuous improvement in alignment with GHP’s core values.
Review individual and team results, set goals, lead weekly and monthly team meetings, distribute targets, track progress, address performance gaps, and follow up on action plans.
Partner with the Client Operations Manager and Senior Leasing Specialist to maintain effective team structure and execute leasing strategies.
Identify staffing needs and operational challenges, recommend improvements, and serve as a liaison among the LCC, onsite teams, Client Operations, and senior leadership.
Communicate leasing results, emerging challenges, and strategic recommendations to senior management.
Develop and oversee leasing strategies that support occupancy, revenue, and move-in objectives across assigned properties.
Monitor occupancy, leasing velocity, lead conversion, application volume, approval ratios, and move-in results; analyze trends and develop action plans for underperforming properties.
Conduct property visits to assess leasing operations, property presentation, market positioning, amenities, and the prospect experience.
Partner with onsite Community Managers and leasing teams to identify and resolve barriers to leasing success.
Analyze competitive market conditions, pricing, and concessions to inform leasing and marketing recommendations.
Oversee regional leasing and marketing initiatives and monitor reputation management and online engagement.
Collaborate on outreach, networking, and lead-generation strategies to strengthen market presence and attract qualified prospects.
Identify improvements to leasing processes, technology use, customer engagement, and operational efficiency.
Align leasing priorities with property operations and client expectations; collaborate on occupancy strategies, move-in projections, and property-level action plans.
Track unit readiness and upcoming availability, identify delays, address barriers, and prioritize units for market readiness.
Coordinate application processing, approval support, compliance requirements, and outstanding documentation to support timely move-ins.
Monitor application pipelines and resolve bottlenecks affecting approval timelines, leasing conversions, or scheduled move-ins.
Establish clear communication and accountability between the LCC and onsite property teams in partnership with Client Operations.
Participate in property performance discussions, provide leasing insights and recommendations, and follow through on action items.
Adapt leasing strategies to property-level needs while maintaining company standards and client service expectations.
Oversee daily LCC operations, including workflows, staffing, and consistent service delivery.
Ensure leasing activities, application processing, and documentation comply with GHP policies and procedures, Fair Housing requirements, and applicable regulations.
Periodically audit leasing files and property-level processes, identify gaps, reinforce compliance, and implement corrective action.
Oversee weekly leasing timekeeping and payroll processes for accuracy and timely submission.
Prepare, analyze, and distribute weekly leasing performance reports to senior management and maintain accurate reporting on goals, productivity, application activity, and portfolio performance.
Streamline LCC workflows and strengthen communication to improve operational effectiveness.
Perform other duties as assigned.