Portfolio Director (Sacramento)

NWN Carousel•Sacramento, CA

4d•Hybrid

About The Position

The NWN Portfolio Director is responsible for the end-to-end leadership of a portfolio of strategic accounts within a defined geographic region. This role owns Services P&L performance, account profitability, delivery excellence, and growth strategy across all programs and projects within the assigned portfolio. The Portfolio Director operates as the senior Services leader for assigned accounts, partnering with Sales, Delivery, and Customer stakeholders to drive business outcomes, ensure customer satisfaction, and expand services engagement.

Requirements

Bachelor’s degree in business, information technology, engineering, or a related field preferred
12+ years of experience in IT services, program management, or portfolio leadership
5+ years in a leadership role managing programs, portfolios, or strategic accounts
Experience managing P&L ownership, forecasting, and margin optimization across a services portfolio
Demonstrated ability to lead multiple concurrent programs and complex account portfolios
Deep expertise in portfolio, program, and project management best practices (PMBOK-based
Strong financial acumen, including cost management, revenue forecasting, and margin analysis
Ability to translate business objectives into delivery strategies and execution plans
Strong risk management, negotiation, and problem-solving skills
Exceptional client-facing communication and executive presentation skills
Experience driving strategic account growth and client relationship management at the executive level
Leadership experience in cross-functional environments, including Sales, Delivery, Finance, and Legal teams
Experience mentoring and leading Program Managers or PMO teams
Experience in enterprise, commercial, or public sector environments preferred
PMP, PgMP, or equivalent project/program management certification preferred

Responsibilities

Accountable for Services P&L performance across assigned portfolio of strategic accounts
Owns account-level forecasting (contracted and pipeline) and ensures accuracy of revenue and margin projections
Oversees portfolio-level delivery performance, ensuring alignment to scope, schedule, budget, and customer outcomes
Drives margin improvement through cost optimization, resource alignment, and proactive risk mitigation
Leads growth strategy, including upsell and cross-sell of NWN services within assigned accounts
Establishes and maintains executive-level client relationships and serves as primary escalation point
Partners closely with Sales Leadership, Account Executives, and Delivery Teams to align strategy and execution
Leads quarterly Services Account Reviews leveraging KPI dashboards and performance insights
Oversees program governance frameworks, including risk, issue, and dependency management across the portfolio
Collaborates with Sales, Legal, and Finance on proposals, pricing strategies, contract structures, and dispute resolution
Accountable for service improvement initiatives, delivery optimization, and customer experience enhancements
Acts as Executive Sponsor for Services within assigned accounts
Manage or oversee direct and indirect resources, including Program Managers and Project Managers