Portfolio Delivery Operations Director

Sarah Cannon Research Institute•Usa, TN

1d•Remote

About The Position

The Portfolio Delivery Operations Director is a highly visible leadership role responsible for driving the operational execution and performance of a portfolio of Accelero studies. This leader ensures consistent, high‑quality delivery for sponsors by setting a strong operational cadence, championing standard work, and using data to anticipate risk, remove barriers, and elevate delivery outcomes. Leading primarily through influence, you will own portfolio‑level KPIs and dashboards that bring clarity, accountability, and focus on day‑to‑day operations. You will proactively identify trends, address performance gaps, and turn insights into action—ensuring studies stay on track and sponsors experience reliable, measurable results. In support of strategic accounts, you will play an active role in sponsor and customer governance, providing data‑driven insights, recommendations, and clear escalation paths for operational challenges. You will translate sponsor priorities into practical, executable operational plans and drive disciplined follow‑through, strengthening relationships through transparency, responsiveness, and consistent performance. This role is also a key driver of continuous improvement. You will implement best practices, lead process optimization efforts, and coordinate SWAT Accelero deployment and outcomes through a hybrid leadership model, including dotted‑line leadership of SWAT Accelero resources. In close partnership with the AVP, Clinical Trials Strategy and Delivery Optimization, you will bring enterprise standards, governance expectations, and KPI frameworks to life—embedding them into daily operations and delivering tangible, sustained performance improvement.

Requirements

Bachelor’s Degree required
7 years’ professional work experience in clinical research or project management
Experience managing multiple complex studies concurrently
Demonstrated experience managing clinical trials independently
Demonstrated experience leading through influence in a hybrid model (dotted-line leadership and coordination across matrixed resources)

Nice To Haves

Master’s Degree preferred
10+ years’ professional work experience in clinical research
Pharma / CRO management experience
A minimum of 2 years’ experience in an Associate Director or equivalent role
Project Management or Clinical Research Certification (eg, PMP, CCRP)

Responsibilities

Drive the operational execution and performance of a portfolio of Accelero studies.
Ensure consistent, high-quality delivery for sponsors by setting a strong operational cadence and championing standard work.
Use data to anticipate risk, remove barriers, and elevate delivery outcomes.
Own portfolio-level KPIs and dashboards.
Proactively identify trends, address performance gaps, and turn insights into action.
Play an active role in sponsor and customer governance, providing data-driven insights, recommendations, and clear escalation paths for operational challenges.
Translate sponsor priorities into practical, executable operational plans and drive disciplined follow-through.
Implement best practices and lead process optimization efforts.
Coordinate SWAT Accelero deployment and outcomes through a hybrid leadership model, including dotted-line leadership of SWAT Accelero resources.
Bring enterprise standards, governance expectations, and KPI frameworks to life in partnership with the AVP, Clinical Trials Strategy and Delivery Optimization.