Portfolio Community Manager

Associa•Reno, NV

2d•Onsite

About The Position

Associa Sierra North is currently looking for a Portfolio Community Manager to join our team in Reno, NV. As a Portfolio Community Manager, you will work closely with several communities board’s of directors, homeowners, vendors and staff to execute community initiatives and oversee management. To be successful in this role you will need a hospitality approach to customer service, financial acumen and the ability to work on multiple projects.

Requirements

Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
Knowledge of communities/property/real estate and homeowners associations.
Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
Proficiency in conflict resolution techniques.
Professional customer service skills.
Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
Self-motivated, proactive, detail oriented and a team player.
Time management and time critical prioritization skills.
Ability to keep workspaces organized and maintained.
Ability to interpret verbal and/or written instructions at a proficient level.
Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
Knowledge of company policies, procedures, and forms
Partner with multiple stakeholders, for example assistant community managers, vendors, peers, clients.
Must be able to work effectively with others in person and in group setting
Must be able to prioritize, manage time, and meet deadlines.
Must be able to communicate effectively and professionally on phone, email, and in-person.
Must be able to operate general office equipment (copier, fax, phone systems, etc.).
Community Association Manager license issued by the Nevada Real Estate Division required

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
Attend Committee meetings and assist committees in developing goals and recommendations for Board review.
Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
Monitor corporate and client delinquency rates and collections process for account portfolio.
Attend Board meetings per the management agreement and community events as needed.
Prepare Board packages according to established time frames.
Ensure Board of Directors is aware of legal actions involving the Association.
Maintain unit and contract files relating to the operations of the Association.
Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
Responsible for maintenance of C3 data base, including updating resident information.
Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
Responsible for oversight of Associa staff as contract provides.
Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
Oversee Associa staff as contract provides.
Oversee the AP process in accordance with Associa home office processes and procedures.
Other duties as assigned.