Portfolio Assistant - Warner Robins

Vallant Bank•Warner Robins, GA

1d•Onsite

About The Position

The Portfolio Assistant is responsible for assisting the Business Banker with office duties such as opening/closing the office, answering the phone and providing exceptional customer service. Team member will serve as face of the bank, relationship contact and liaison between the client and other areas of the Bank in resolving client problems and meeting the client’s needs. The team member will assist the customers, bank staff and third-party relationships on behalf of the lender. The assistant will work closely with the lender on business development and marketing efforts. The team member is responsible for assisting with origination documentation and follow-up for loan closings. They are responsible for ensuring compliance with regulatory requirements and conformance with Bank policies and procedures. They will work closely with the loan officer as well as the Bank’s approved settlement agents, obtaining the necessary documentation needed for the transaction to ensure that the loan package is compliant according to regulatory guidelines and that lien attachment has been properly established. The assistant will work with the loan officer to clear document exceptions both prior to and post-closing. They will assist in managing various portfolio items necessary to service existing loans and maturing loans. The team member is responsible for: cross selling bank products and services to customers through telephone contacts and personal visits building long-term customer relationships maintaining a positive service mentality ensuring superior quality service in completing all customer transactions matching the financial needs that achieve those customer goals with product and service solutions demonstrating an accurate knowledge of the bank's products and services The employee will complete job duties in accordance to compliance guidelines and regulations. The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words and deeds.

Requirements

High school diploma
Basic knowledge of the bank's products and services
Willingness to serve
Ability to function efficiently in a network environment
Working knowledge of Microsoft Office and SharePoint
Ability to function efficiently on a general business level of math
General accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations)
Ability to project a professional image by adhering to guidelines in the employee handbook
Ability to collect, research, and analyze information skillfully
Self-starter, creative thinker, flexible, eager, nurturing, open to change, and exhibit good judgment
Leader by example, attentive to detail, work well with others, and responsive to supervisory guidance
Ability to identify and interpret trends in financial data
Working knowledge of compliance guidelines for the bank and the industry
Knowledge, skills, and experience with loan software
Knowledge of loan documentation necessary for consumer and commercial lending
Knowledge of lending regulations
Ability to read financial statements (balance sheet, profit & loss statement, and cash flow statement)
Understanding of loans and commitment letters

Nice To Haves

College degree preferred
Three-year banking, administrative, and related sales experience preferred
Broad, general knowledge of insurance products

Responsibilities

Opening/closing the office
Answering the phone
Providing exceptional customer service
Serving as the face of the bank
Acting as a relationship contact and liaison between the client and other areas of the Bank
Resolving client problems and meeting client needs
Assisting customers, bank staff, and third-party relationships on behalf of the lender
Working closely with the lender on business development and marketing efforts
Assisting with origination documentation and follow-up for loan closings
Ensuring compliance with regulatory requirements and conformance with Bank policies and procedures
Obtaining necessary documentation for transactions from settlement agents
Ensuring loan packages are compliant according to regulatory guidelines
Ensuring proper lien attachment establishment
Clearing document exceptions both prior to and post-closing
Managing various portfolio items necessary to service existing loans and maturing loans
Cross-selling bank products and services to customers through telephone contacts and personal visits
Building long-term customer relationships
Maintaining a positive service mentality
Ensuring superior quality service in completing all customer transactions
Matching financial needs with product and service solutions
Demonstrating accurate knowledge of the bank's products and services
Completing job duties in accordance with compliance guidelines and regulations
Supporting the bank's strategic goals, vision, mission, core values, service standards, and service philosophy
Prospecting for new clients
Obtaining appointments by telephone and in person
Conducting interviews with prospects and clients
Closing the deal
Asking for referrals
Tracking new business through completion
Initiating communications with vendors on behalf of clients
Documenting and maintaining records of all transactions and communications with clients
Keeping records of sales results