Porter - Portland, ME

Towne Park•Portland, ME

3d•Onsite

About The Position

The Porter is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Porter is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles as well as assisting with any type of customer issue in the parking area including lock-outs, flat tires, battery jump, general landscaping ,snow removal and lost vehicle assistance.

Requirements

Must be at least 18 years of age.
Must be able to pass a criminal background check, motor vehicle record check, and drug screen.
Must have a valid Driver's license.
One to three months related experience and/or training without a Diploma or GED; OR equivalent combination of education and experience.
Must be able to read and write Standard English language.
Must be able to read and comprehend simple instructions, short correspondence and memos.
Must be able to write simple correspondence.
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
Ability to understand 24 hour and military time systems.
Ability to understand rates applicable to time passed.

Nice To Haves

High school diploma or general education degree (GED) preferred.
Customer service experience preferred.

Responsibilities

Clean guest entrances/elevator landings, empty ash urns and trash receptacles, and sweep litter and cigarette butts.
Use a mop or power washer to eliminate stains in common areas and wipe down signage, wayfinding materials, and pay stations.
Maintain general cleaning of the garage by sweeping debris from all areas around and between vehicles, and power washing stains from pillars and columns.
Wipe down signage and wayfinding materials at garage entrances and exits, and clean gates, gate arms, card reading equipment, and attached signage.
Empty returned guest key receptacles and power wash garage entrances and exits as needed.
Perform general landscaping duties and snow removal from entrance/exit ramps, designated areas, and walkways, applying salt/sand as needed.
Assist guests with directions and other inquiries, providing information about the surrounding area and main attractions.
Protect guest confidentiality and maintain the security of customer financial and identifying information.