Porter ($17 hr) Pinnacle at Symphony Place Garage

Towne Park•Nashville, TN

5d•Onsite

About The Position

The Porter is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Porter is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles as well as assisting with any type of customer issue in the parking area including lock-outs, flat tires, battery jump and lost vehicle assistance.

Requirements

High school diploma or general education degree (GED).
Must be at least 18 years of age.
Must be able to pass a criminal background check and drug screen.
One to three months related experience and/or training without a Diploma or GED; OR equivalent combination of education and experience.
Must be able to read and write Standard English language.
Must be able to read and comprehend simple instructions, short correspondence and memos.
Must be able to write simple correspondence.
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
Ability to understand 24 hour and military time systems.
Ability to understand rates applicable to time passed.

Nice To Haves

Customer service experience preferred.

Responsibilities

Cleanliness check each shift of all guest entrances/elevator landings in the entire garage, including emptying ash urns daily and trash receptacles at ½ full or higher, and sweeping litter and cigarette butts in the common landing area.
Use a mop or power washer to eliminate any stains in the common area resulting from liquid spills. Wipe all signage and way finding material in the common area with the appropriate cleaning solutions and cloth, including pay on foot stations.
Maintain general cleaning of the garage with a mobile garbage can, broom, and dustpan, removing debris from around and between vehicles. Use a paint-safe solution or power washer to eliminate stains from pillars and columns.
Wipe all signage and way finding materials at garage vehicular entrances and exits. Wipe all equipment including gates, gate arms, card reading equipment and attached signage.
Empty all returned guest key receptacles at each garage exit and return to the Towne Park MOD. Power wash areas of garage entrances and exits needing additional attention.
Assist guests with directions and other inquiries. Stand while serving guests. Provide information about the surrounding area and main attractions.
Protect guest confidentiality in accordance with HIPPA requirements. Maintain the security of customer financial and identifying information.