Porter

Mike Bass Ford•Sheffield, OH

13d•Onsite

About The Position

The Porter is responsible for cleaning, moving, and maintaining vehicles, and assisting the Sales and Service Departments. This role contributes to customer satisfaction by providing prompt, efficient, and quality service, including customer valet service and ensuring vehicles are cleaned and detailed before delivery. The Porter must also interact effectively with various dealership departments, maintain a positive attitude, and handle pressure by staying composed and maintaining high performance levels under changing priorities and deadlines. Additionally, the role involves managing complexity by focusing on priority work, maintaining stock of cleaning materials, and identifying process improvement opportunities. The Porter must also adhere to health and safety procedures, use basic math skills, complete forms accurately, and understand dealership business objectives.

Requirements

Skills required to perform principal/additional duties and responsibilities: Achieving High Standards focuses on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity. This includes anticipating customer needs, overcoming obstacles, seeking solutions, self-starting rather than passively waiting for direction, accomplishing tasks and showing concern for all aspects of the job as well as following ethical standards set by the company.
Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, considering feelings and viewpoints of others, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly in written text, using appropriate communication styles to persuade others to change their opinion.
Handling Pressure focuses on adapting to change, maintaining composure, and resolving conflicts. This includes changing priorities and procedures, maintaining performance under stress and opposition, being sensitive to time deadlines, maintaining positive and professional attitude, understanding others’ “points of view” and analyzing all viewpoints objectively.
Managing Complexity focuses on planning and prioritizing, analyzing problems, and making decisions. This includes establishing priorities and organizing workload to accomplish goals and meet deadlines to support FIRTFT, customer handling, and business growth.
Applying the Basics focuses on referencing written information, applying basic math skills, using computers and technical systems, completing forms, and following safety procedures. This includes processing information from tables, written text, and charts; executing practical math problems; using systems to input or access information; and completing paperwork so that all information is correctly recorded.
One year experience in automotive environment

Responsibilities

Contributes to customer satisfaction by providing prompt, efficient, and quality service.
Provides service and sales departments with customer valet service.
Pays attention to “small details” before delivering a car to a customer.
Cleans vehicle before delivery to customer.
Anticipates customers’ needs.
Interacts successfully with multiple dealership departments.
Follows and carries out oral and written instructions.
Maintains positive, approachable attitude when dealing with internal and external customers.
Maintains composure while experiencing changes in work priorities or procedures.
Maintains high performance levels while facing time deadlines or handling multiple tasks.
Maintains professional demeanor when faced with unanticipated problems, complications or delays.
Focuses attention on priority work to ensure that deadlines are met.
Maintains stock of cleaning materials
Identifies and supports opportunities for methods/process improvement.
Observes all relevant health and safety procedures, particularly with regard to handling and storing hazardous substances.
Uses basic math skills to perform calculations.
Completes forms accurately.
Has overall understanding of dealership business objectives.
Attends training courses as required.
Responsible for other duties as assigned and/or required by business need.