RRBHL - Porter

Rosewood Hotel Group•Beverly Hills, CA

5d•Onsite

About The Position

The Residence Porter will be responsible for providing quality service in a friendly, natural, and courteous manner, ensuring owner satisfaction. They will promptly respond to requests and anticipate needs, including delivering mail, packages, and deliveries, escorting vendors and guests, and maintaining a clean and well-organized entrance, gym, owners lounge, pool, and pool deck. This role works closely with the House Manager and Residence Butler team to provide impeccable service and ensure all public areas are always staffed and in impeccable condition. The Porter ensures best practices are in place and Rosewood Residence brand standards are followed. They collaborate with all departments, stepping in to assist when needed, and maintaining a safe and secure environment for all residents and associates, protecting all assets and assuring compliance with residential policies and procedures.

Requirements

Must be able to perform job functions with attention to detail, speed, and accuracy.
Capable of bending, lifting, and moving items that weigh up to 50lbs.
Understand residence service needs.
Work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent personal/sensitive data.
Familiar with city / area.
Good communication skills.
Able to respond to owners with a positive attitude and disposition.
Able to read and understand instructions, safety rules, etc.
High school diploma or equivalent
Hotel or residential certification or degree
Required to speak, read, and write local language, with fluency in other languages preferred.
Must be able to endure various physical movements throughout the work areas, stand, walk, and sit for long periods.
Reach up and down, remain stationary at times throughout work periods, lift at a minimum 50 pounds, and satisfactorily communicate with guests and associates to their understanding.

Nice To Haves

Fluency in other languages preferred.

Responsibilities

Greet and welcome residents, offering assistance and personalizing every interaction when possible.
Clean and maintain floors (vacuum and dust daily, mop as needed).
Dust / polish all furniture, chairs, tables, lamps, and bookcases daily.
Spot clean woodwork.
Clean chairs and upholstery on a regular schedule.
Clean all windows as needed, check daily for fingerprints.
Ensure front doors are cleaned frequently throughout the day, removing all smudges and fingerprints.
Ensure washrooms are cleaned and refreshed between use.
Shine all brass/chrome fixtures, touch up as needed throughout the day.
Frequently clean all surfaces in lobby and public space throughout the day, refresh/stage pillows, furnishings placement as needed.
Maintain high touch / traffic areas throughout the property, including entrance, guest elevators, door frames, corridors & light switches, etc.
Empty trashcans, at a minimum twice daily.
Handle all residents’ requests with a sense of urgency at the highest level of professionalism.
Assist with directions as needed, escorting when possible.
Deliver daily, all incoming mail and packages, including dry cleaning, flowers, food deliveries etc. to resident’s unit / home.
Be aware of any routine or emergency maintenance, to be able to communicate effectively with residents.
Assist with move-in orientation for new residents as directed by “House Manager.”
Support arrival and departure needs, such as transportation, packages, home provisions and setup.
Maintain the daily amenity offering, including setup, cleaning, and staging of public areas and Gym, as needed.
Wash and place used cups, dishes, and cutlery.
Maintain office and back of house cleanliness.
Collaborate with Engineering to support back of house and loading dock cleanliness / projects.
Maintain complete knowledge and comply with Rosewood’s policies and procedures.
Maintain work area ensuring the necessary supplies are available.
Maintain daily log, records and forms using the appropriate software.
Attend and participate in designated /department meetings and trainings.
Monitors all property access points (gates, garages, doors, elevator) through the building.
Report all suspicious activity to ensure continued resident safety.
Immediately contact engineering if an emergency maintenance situation develops.
Follows safety procedures and maintains a safe work environment.
Maintain a well-groomed, professional appearance.
Engage with residents in a sincere and meaningful manner.
Help organize guest activities and prepare all necessary set-up, when required.
Record important information pertaining to residence preferences, including personal preferences, interests, complaints for everyone’s reference.
Co-ordinate with other departments to tackle any guest’s issues.
Assist in training new associates in all basic skills including telephone skills and greeting skills.
Promote teamwork and collaborative spirit among team members.
Foster team understanding of Rosewood core values.
Adhere to and support Rosewood’s IMPACT initiative and sustainable work practices.