Porter

PORTOLA HOTEL & SPA•Monterey, CA

33d•$17 - $17•Onsite

About The Position

The Bell Attendant - Porter is responsible for ensuring guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It’s important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. This highly visible role gives opportunity for casual conversation and hotel or local recommendations.

Requirements

High School Diploma or equivalent – Required
CA Driver’s License – Required (Subject to DMV background/driving record checks)
Ability to drive a stick/manual transmission vehicle
Detail oriented and comfortable working in a fast-paced environment
Minimum of one (1) years Hospitality experience required
Ability to grasp, lift and/or carry or otherwise move items with weights up to 75 lbs. from vehicles.
Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs with or without reasonable accommodations.
Ability to be in constant motion - run for vehicles throughout shift with or without reasonable accommodations.
Perform tasks requiring bending, stooping, kneeling, walking and running with or without reasonable accommodations

Nice To Haves

previous customer service and cash handling experience a plus.

Responsibilities

Friendly; warm; sincere greeting of all arriving and departing guests.
Open vehicle and hotel doors.
Determine and utilize guest name during guest interaction.
Issue parking passes to hotel guests; Monitor parking areas of the hotel, reporting any security issues to Front Desk.
Move from door post to and from other guest service areas throughout the hotel in response to customer needs.
Read luggage tags; use guest name; utilize claim tickets where necessary to ensure appropriate delivery/storage of luggage, packages, etc.
Place packages/ luggage onto baggage carts or in secure area for delivery to guest or to guest room.
Maintain the cleanliness of Guest Service Areas including: lobby entrance; valet parking area; parking garage structure; and luggage storage areas.
Maintain cleanliness of entrance doors & windows.
Maintain an organized and clean appearance in all work areas.
Deliver messages; valet/laundry; ironing boards; etc. to guest rooms.
Respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
Maintain an open communication line through all shifts by proper use of inter shift log.
Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures.
Assist in the event of an emergency.
Knowledge of the entire hotel safety procedures to ensure the safety and security of our guests and employees.