Porter - Seasonal

POWDR•Springdale, UT

2d•Onsite

About The Position

The Porter plays a vital role in ensuring that guests have a smooth and pleasant arrival and departure experience. As a member of the Front Desk team, the Porter assists guests with their luggage, provides directions, escorts guests to their rooms, and helps with any special requests or needs during their stay. This position also supports the front desk with administrative tasks and ensures guest satisfaction by delivering high-quality service in a friendly and professional manner. Zion Lodge is in National Register of Historic Places designed in 1924 by Gilbert Stanley Underwood in the National Park Service rustic style. The Zion Lodge is a year-round operation with 76 hotels rooms, 6 suites and 40 cabins as well as a restaurant, outside grab and go café, bar, gift shop and auditorium space. In the year 2025 a coffee and wine bar will be opening. Zion Lodge is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Zion National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Renewable energy projects and energy efficiency upgrades will also be completed as well as other Sustainability innovations. POWDR operates Zion Lodge under a long-term concession contract with the National Park Service.

Requirements

Able to work and thrive in Zion National Park.
Strong communication and interpersonal skills with a focus on providing exceptional guest service.
Ability to lift and carry heavy items, including luggage, up to 50 lbs.
Ability to stand, walk, and move around the lodge for extended periods of time.
Ability to work in a fast-paced environment, handling multiple tasks and priorities with a positive attitude.
Understand and follow all ESQ procedures that relate to your job duties.
Work with a “safety-first” attitude.
Minimize your impact on the environment when at work and living onsite.
Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Nice To Haves

Previous hospitality or customer service experience preferred, but not required.

Responsibilities

Greet guests upon arrival and provide assistance with luggage, ensuring a warm and welcoming first impression.
Escort guests to their rooms, assist with parking directions, and explain room amenities and features.
Respond to guest requests, such as delivering extra amenities (pillows, towels, etc.) or providing directions and information about the lodge and park.
Support the front desk team by assisting with check-ins, check-outs, and answering general guest inquiries.
Assist with maintaining the cleanliness and organization of the front desk and lobby areas.
Assist with transporting luggage and other items to and from rooms or storage areas.
Communicate any guest service concerns or maintenance issues promptly to the appropriate department for resolution.
Deliver exceptional customer service at all times, acting as an ambassador for Zion Lodge and ensuring all guests feel welcome and valued.
Help maintain a clean and orderly front entrance, ensuring walkways are clear of debris, snow, and obstacles.

Benefits

Onsite employee housing
Employee meals
Free onsite laundry facility
Free shuttle service
WiFi
Employee gym
Discounts on food, retail, and gear
Complimentary access to most POWDR-owned resorts
Generous benefit package for full-time employees
Career development and growth opportunities available here and at our facilities across POWDR