Bellhop
Fay Hospitality Catskills LLC•Callicoon, NY
•Hybrid
About The Position
The Porter/Bellhop serves as a front-line ambassador for Villa Roma Resort & Conference Center, providing exceptional hospitality services to guests from arrival through departure. This position assists with luggage handling, transportation of guest belongings, maintenance of public areas, and serves as a knowledgeable resource for guests seeking information about resort amenities and local attractions.
Requirements
- High school diploma or equivalent preferred
- Previous customer service experience, preferably in hospitality
- Knowledge of the local area and attractions
- Strong verbal communication skills
- Professional appearance and demeanor
- Ability to work independently and as part of a team
- Basic problem-solving skills
- Valid driver's license may be required for certain positions
Responsibilities
- Greet and welcome arriving guests, providing a positive first impression of the resort
- Transport guest luggage to and from rooms during check-in and check-out
- Assist guests with unloading and loading vehicles upon arrival and departure
- Provide orientation to guests regarding room features and resort amenities during escort to rooms
- Maintain the cleanliness and organization of the main entrance and lobby areas
- Monitor the front entrance area and assist guests requiring special assistance
- Deliver packages, messages, and requested items to guest rooms
- Provide information about resort facilities, services, and local attractions
- Assist with special requests such as ice delivery, extra linens, or amenities
- Coordinate with valet parking services when applicable
- Support the front desk during high-volume check-in and check-out periods
- Perform regular cleaning and light maintenance of public areas
- Assist with movement and arrangement of furniture for special events
- Inspect and maintain luggage carts and other guest service equipment
- Report maintenance issues, safety hazards, or security concerns to appropriate departments
- Secure the lobby and entrance areas during closing procedures
- Answer phone calls during high volume periods
Benefits
- Health insurance (after qualifying period)
- 401(k) plan participation
- Paid time off
- Holiday pay
- Employee meal program
- Employee discounts at resort facilities
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
