Port Service Sales Manager - Kearny, NJ

Konecranes•Kearny, NJ

10d•$120,000 - $150,000•Hybrid

About The Position

This role is responsible for developing and sustaining strong relationships with key clients, addressing and resolving their complaints, and acting as the primary point of contact between clients and internal teams. The position involves developing advanced services for customer support, understanding client needs to prepare customized solutions, and managing the procurement of basic parts for service jobs. The Key Asset Manager will also be responsible for assembling quotations, following up with prospects, pursuing orders, and analyzing data to provide predictive maintenance recommendations. Collaboration with various internal teams, execution of growth action plans to meet sales targets, and providing daily supervision and support for site-based technicians are also key aspects of this role. The position requires ensuring the completion of all required paperwork accurately and professionally, defining material requirements, arranging sub-contracted services, processing purchase requests, and preparing invoices. The role also involves managing service schedules, reviewing job costs, and resolving customer complaints within established guidelines, escalating unresolved issues as needed. Providing leadership in safe work practices is also a responsibility.

Requirements

4 Year College Degree Required or equivalent experience.
At least 5 years of inside/outside technical sales and/or management experience.
Deep knowledge on Straddle Carriers as well as terminal and ports operations needed.
Clean driving record.
PC proficiency including CRM, SAP, Siebel, Outlook, Microsoft Word and Excel
Ability to multi-task large volumes of inquiries by phone and email
Ability to multitask between multiple customer requests
Knowledge of SAP or equivalent business systems
Excellent organizational and problem-solving skills
Positive attitude and true willingness to help our customers

Nice To Haves

Knowledge of customer service and inside sales principles preferred.

Responsibilities

Developing and sustaining solid relationships with key clients.
Addressing and resolving key clients’ complaints.
Develop Advanced Services for Customer Support
Acting as the main point of contact between key clients and internal teams.
Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
Responsible for understanding the procurement of basic parts on service jobs, completing the proper purchase orders and developing a good working knowledge of local vendors and vendor stocked parts.
Collect and analyze data to prepare predictive maintenance recommendations.
Assemble quotations using company trained methods., follow up with prospects, pursue and receive orders.
Follow up on all unclosed quotes with customer visits, adding notes in the CRM with pertinent information to help close the sale, or gain an understanding as to what can be done differently if the sale was lost.
Work closely with the Outside Sales Team, Order Management Team, Analysts and Data Integrity Team to ensure proper customer support is provided.
Responsible for executing growth action plans to achieve Konecranes sales targets and initiatives.
Parts inventory receiving and delivery to area customers
Provide daily supervision & support for site-based Inspector/ Technicians with guidance from the Service Manager and/or Supervisor or higher-level management.
Ensure the completion of all required paperwork and documentation a professional, accurate, neat, and legible manner in accordance with established guidelines.
Define material requirements for each service request, both planned and on-call.
Arrange sub-contracted services and equipment, including rentals.
Process Purchase Requests through the system using established guidelines.
Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors.
Process related paperwork upon completion of work assignments and within the accounting month that the work was performed.
Perform invoicing preparation on a daily basis to meet company standards and continuously maintain the open orders report ensuring that the open orders report reflects the current status of active service work.
Generate service requests (SR) and work packages (WP) and assign to field operatives.
Review job costs such as labor, expenses, and materials. Review charge lines of completed work before sending to invoice. Maintain the service schedule for all sold work.
Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution.
Provide leadership in safe work practices by participating in monthly safety meetings and when necessary, delivering the meeting material.
Other duties as assigned by Manager