Port Delivery Team Manager

TUI • Orlando, FL

1d • Onsite

About The Position

Join our Customer Operations Team in Port Canaveral, FL as a Port Delivery Team Manager, where you'll play a pivotal part in ensuring seamless port operations, including turnaround and shorex services.

Requirements

• Proven experience in leading teams to achieve results in port or cruise operations.
• Comfortable driving change and adaptable to ambiguity or setbacks.
• Strong problem-solving skills with a proactive approach to improving processes and embracing digital solutions.
• Excellent verbal and written communication skills in English.
• Must hold or be eligible to obtain a valid TWIC card.
• Must have a valid driver's license.
• Must have access to a vehicle.
• Available to work weekends and holidays as required.

Nice To Haves

• Fluency in a local language is a plus.

Responsibilities

• Lead and manage a team of direct reports to ensure efficient and effective port operations, with a focus on smooth collaboration and coordination across teams.
• Maintain clear and continuous communication with cruise ships, internal teams, external stakeholders, and Port Authorities to facilitate operations.
• Oversee and manage any operational incidents, ensuring minimal disruption to service delivery.
• Handle last-minute operational changes at the pier, ensuring that suppliers are promptly informed and prepared.
• Ensure the appropriate level of staffing and resources to meet the specific needs of each operation.
• Manage multiple strategic priorities while overseeing daily logistics.

Benefits

• Attractive remuneration
• Discretionary bonus schemes
• Generous travel benefits
• Extensive health & well-being support
• Access the TUI Learning Hub
• Opportunities to work on global projects and teams
• Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed