Port Delivery Team Manager

TUI • Cape Canaveral, FL

9d • Hybrid

About The Position

Join our Customer Operations Team in Port Canaveral, FL as a Port Delivery Team Manager, where you'll play a pivotal role in ensuring seamless port operations, including turnaround and shore excursion services. You'll lead and manage a team of direct reports to ensure efficient and effective port operations, with a focus on smooth collaboration and coordination across teams. Ensuring the appropriate level of staffing and resources to meet the specific needs of each operation will be key to your success. You will maintain clear and continuous communication with cruise ships, internal teams, external stakeholders, and Port Authorities to facilitate operations. Overseeing and managing any operational incidents falls under your remit, ensuring minimal disruption to service delivery. Last-minute operational changes at the pier will need your attention, ensuring that suppliers are promptly informed and prepared. Managing multiple strategic priorities while overseeing daily logistics will be part of your day-to-day responsibilities.

Requirements

• Proven experience in leading a team to achieve results in a fast-paced environment
• Driving change comes naturally to you, and you're adaptable when facing ambiguity or setbacks
• Must hold or be eligible to obtain a valid TWIC card
• Weekend and holiday availability is required for this role
• Problem-solving skills are complemented by a proactive approach to improving processes and embracing digital solutions
• Excellent verbal and written communication skills in English are essential
• Hold a valid driver's license and have access to a vehicle
• Proven experience in cruise line port operations

Nice To Haves

• Fluency in a local language is a plus

Responsibilities

• Lead and manage a team of direct reports to ensure efficient and effective port operations, with a focus on smooth collaboration and coordination across teams
• Ensure the appropriate level of staffing and resources to meet the specific needs of each operation
• Maintain clear and continuous communication with cruise ships, internal teams, external stakeholders, and Port Authorities to facilitate operations
• Oversee and manage any operational incidents, ensuring minimal disruption to service delivery
• Manage last-minute operational changes at the pier, ensuring that suppliers are promptly informed and prepared
• Manage multiple strategic priorities while overseeing daily logistics

Benefits

• Attractive remuneration
• Discretionary bonus schemes
• Generous travel benefits
• Extensive health & well-being support
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• Access the TUI Learning Hub to level-up and reach your ambitions
• Opportunities to work on global projects and teams
• Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees