Port Captain - Alcatraz Cruises

Hornblower Group Inc.•San Francisco, CA

2d•Onsite

About The Position

The Port Captain is responsible for the day-to-day management and execution of all marine operations, ensuring safe, efficient, and reliable service across the fleet. This role has direct oversight of fleet captains and crew, including training, mentoring, performance evaluation, and continuous development to maintain high operational standards. The Port Captain ensures that all ferry logs, licensing documentation, and safety training records are accurate, current, and compliant with regulatory requirements. They actively enforce and model company policies and core values, fostering a culture of accountability, professionalism, and teamwork among marine personnel. In addition, the Port Captain oversees the daily operation of United States Coast Guard inspected small passenger vessels under contract with the National Park Service and Alcatraz Island, ensuring the safety and security of crew, delivering a high quality and enjoyable passenger experience, and promoting responsible environmental stewardship in all operations.

Requirements

U.S. Coast Guard Inland Masters (100 ton) or equivalent and valid medical certificate
FCC Marine Radio license
TWIC
Possess and maintain a current California Driver’s license and satisfactory driving record.

Nice To Haves

Two (2) years of boat handling experience preferred but not required.
Customer service experience is helpful.
Knowledge of foreign language is helpful.

Responsibilities

Directly supervises the marine crew in all areas of Marine Transportation Safety, Security, and Training.
Oversees the fleet’s proper documentation of all logs, licensing information and safety training records.
When serving as the Master in Navigational Command, operates the vessel with due regard for proper Standards of Watch Standing and Wheelhouse Resources Management in accordance with the practice of good seamanship.
Routinely inspects all areas of the vessel for unsafe conditions, performs accident investigations, and makes safety announcements to ensure the safety and comfort of the crew and passengers.
Routinely conducts Watch Quarter Station Bill Emergency Drills in accordance with US Coast Guard regulations and conducts Safety Meetings in conformance with Statue Cruises policy, to always ensure a routinely efficient and safe operation of the vessel and the proper use of equipment during any possible onboard emergency.
Maintains Vessel Operations and Maintenance Logs, Personnel Reports, and all other Ship’s Business records.
Responsible for scheduling of crew and ensuring payroll is accurate.
Follows all U S Coast Guard regulations and has a working knowledge of the Navigational Rules of the Road.
Follows all National Park Service directives, and Alcatraz Island policies, to ensure all passengers, quests, and visitors to the Area have an Interpretive Experience.
Implements the Vessel Safety and Security Plans to ensure compliance with US Coast Guard Office of Homeland Security Rules and Regulations.
Supervises others in Customer Service and Environmental Practices that Respect the Planet, both by instruction and in practice by setting a good example as a team leader for others to follow, to the fulfillment of Alcatraz Cruises policies and to the enjoyment of visitors to Alcatraz Island.
Conducts employee job performance reviews.
Complies with and enforces established policies and procedures.
Performs other duties as assigned.