Port Ambassador

Hornblower•San Diego, CA

2d•Onsite

About The Position

City Experiences is seeking a Port Ambassador to drive commercial opportunities at the ticket booth and surrounding areas. The primary goal is to increase on-site ticket sales, merchandise sales, and capitalize on other partner opportunities. The ideal candidate will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System, focusing on communication, creativity, and cooperation.

Requirements

High school diploma or equivalency required.
Minimum of 1 year of customer service experience in a direct selling role.
Must meet minimum state age requirements.
Strong customer service, organization, and interpersonal skills.
Ability to maintain a high level of organization, be detail-oriented, and meet deadlines.
Ability to handle multiple tasks/projects simultaneously.
Ability to establish and maintain effective working relationships.
Ability to listen effectively, assess situations, determine relevant issues, and suggest solutions.
Working knowledge of computer skills, including proficiency with Microsoft Office Suites.
Ability to effectively understand and convey written and verbal information to coworkers and guests.
Maintain uniform and personal grooming in compliance with appearance standards.
Availability for work nights, weekends, and all major holidays.

Nice To Haves

Previous sales experience preferred, especially in a B2C setting.
Cash handling experience preferred.

Responsibilities

Serve as the point person for generating walk-up sales in front of the ticket booth and in high foot-traffic areas.
Persuade guests to purchase tickets, merchandise, and other available opportunities.
Exhibit resilience in the face of rejection, understanding that success is tied to engaging with numerous potential guests.
Upsell clients to higher-value items, including existing guests.
Run sales reporting at the end of each shift for commission processing.
Assist ticket booth staff in overseeing ticket booth presentation and appearance.
Maintain proper dress attire and wear selling merchandise to attract guests and increase sales.
Make eye contact with potential guests and maintain composure while pursuing sales.
Address guests by name and recognize their special occasions.
Explain products, services, and prices, and answer customer questions.
Collect outstanding balances for reservations and payment vouchers from third parties.
Perform additional job duties as assigned.