Part-Time Porsche Service and Sales Hosts - Porsche of Annapolis

Hol-Dav Inc•Annapolis, MD

1d•Onsite

About The Position

Due to increasing growth, Porsche of Annapolis has an exciting opportunity to expand our team with Part -Time Porsche Service and Sales Hosts. We are seeking friendly, goal-oriented, confident individuals with positive attitudes to fill open positions immediately. Bring your strong work ethic and desire to succeed, and we will provide you with an opportunity to advance your career within our organization. Porsche of Annapolis is a member of Johnson Automotive, one of the fastest growing automotive groups on the East Coast. Johnson Automotive has earned a reputation for outstanding guest service and first-class operation by hiring top performers that are eager to elevate our guests’ experiences.

Requirements

Experience in luxury, service and guest relations; concierge, receptionist, hospitality, etc. (REQUIRED)
Professional appearance and strong written and verbal communication skills
Ability to work well both individually and in a team environment
Reasonably flexible work availability

Responsibilities

Ensure an exceptional start of the Porsche experience by providing a kind, professional and warm welcome to all sales and service guests
Create an atmosphere of hospitality and friendliness
Guide the guest to the correct contact person and inform them about next steps (e.g. sales / service)
Ensure a qualitative waiting time through hospitable service by serving the guest with refreshments, providing WIFI access, reading materials, etc.
Increase showroom traffic through creation of a welcoming and brand-adequate atmosphere
Create balance and direct guest traffic with proactive guidance to the correct contact person or the waiting area
The Host is a well-known face (for existing guests) and should cultivate an enhanced brand image and prevent dissimilar or inconsistent guest experiences
Proactively greet guests at the door upon arrival; welcome them, and then accompany them on the way out
Create a warm welcome without delay and with friendly and courteous small talk
Keep the guest informed about the current status of the service or sales process
Collaborate with the Porsche Pro when guests face longer wait times (e.g. offer Porsche Pro product consultations, tech talks or test drives to bridge waiting time)
Identifying guest needs (needs, interests and reason for the visit)
Determine the right contact person, advisor, valet, etc.
Set internal consultants up for success by ensuring they have the needed time to prepare for a guest; partner with them and discuss engagement preferences
Bridge waiting times with information about the Porsche brand/dealership events etc.
Hourly check in with guests to ensure communication/status updates
Communication with advisors/technicians to ensure guests have proper follow-up
Verification of guest data (e.g. name, email, phone) and update of C@P system
Confirm service appointments
Prepare for the next day’s appointments; greeting with guest name, providing preferred refreshments, quick guidance to the correct colleague etc.