Porsche Pro

Penske Automotive Group • Chantilly, VA

14h • Onsite

About The Position

Porsche Chantilly, a Penske Automotive Group dealership, is looking for a knowledgeable and friendly Porsche Pro to join our team and deliver extraordinary customer experiences. As a Product Specialist, you will professionally and courteously help customers with their vehicle technology questions by email, by phone, and in person to ensure owners get the most out of their vehicles.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey.
• Technical Expertise: Understand and use MS Office Suite and any other CRM and lead management tools to accurately manage inquiries and update customer files.
• Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means of communication.
• Ability to demonstrate the feature, benefits and value of vehicles using print, digital and in person communication.
• Ability to vary communication style to the needs of the customer.
• Ability to understand, keeps abreast of, and comply with federal, state, and local regulations that impact business.
• Computer proficiency.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to interact well with others.
• High School Diploma or equivalent.
• One to two years related experience and/or training.
• Prior retail experience is required.

Nice To Haves

• Associate's degree (A. A.) or equivalent.
• One to three years related experience and/or training.
• Prior retail experience in a dealership is preferred.
• Manufacturer training is preferred but not required.

Responsibilities

• Professionally and courteously help customers with their vehicle technology questions by email, by phone, and in person.
• Ensure owners get the most out of their vehicles.
• Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services.
• Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, and accuracy, and courtesy.
• Understand and use MS Office Suite and any other CRM and lead management tools to accurately manage inquiries and update customer files.

Benefits

• Comprehensive benefits program, including health care options (medical, dental and vision)
• 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED