Porsche Pro
About The Position
Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process. This role involves greeting customers, educating them on product lines, demonstrating vehicle features, and conducting test drives. The Porsche Pro also provides product information, answers questions, and supports the sales team. Additionally, the role includes conducting facility tours, training classes for customers, and maintaining customer satisfaction (CSI) standards. The position requires maintaining an organized and safe work area, participating in training, accurately recording work hours, and adhering to all company policies and safety regulations.
Requirements
- High School Diploma
- Automotive field of study/work experience
- Up to 3 years of work experience
- Previous sales and/or customer service experience desired
- Advanced technology skills
- Valid Driver’s License
- Basic Computer skills to utilize timekeeping system
- Ability to learn web based applications for customer management
- Ability to understand and follow instructions
- Ability to communicate effectively with customers and company personnel
- Ability to read and comprehend instructions, correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers and other employees
- Ability to add, subtract, multiply and divide
- Ability to apply common sense understanding to carry out instructions
- Ability to deal with standardized situations
Nice To Haves
- Automobile Salesperson License
Responsibilities
- Greets customer and determines make, type, and quality of vehicle desired
- Educates customer on current product line options and basic product specifications
- Provide product information (brochures) for customers when requested
- Demonstrate vehicle features and technology features to customer
- Educate customer on optional equipment available for purchase
- Answers questions about the vehicle, technology, and features
- Conducts test drives
- Conducts facility tours (service, parts)
- Conduct training classes for current customers on technology
- Provides assistance to customers as needed
- Works closely with salesperson
- Supports sales team as needed
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
