Porsche Pro Delivery Specialist - Group1 Porsche Westwood
About The Position
Group1 Porsche Westwood is seeking a qualified Porsche Pro Delivery Specialist to join their team. This role is with Group 1 Automotive, a Fortune 250 leader in global automotive retail operating over 250 dealerships and collision centers in the US and UK. Group 1 is the 4th largest dealership group in the U.S. and offers a fully integrated automotive experience. They are investing in people, technology, and operational excellence to shape the future of automotive retail. Their philosophy is that a better customer experience starts with an exemplary employee experience, offering opportunities, support, and growth in an environment grounded in integrity, transparency, professionalism, teamwork, and respect.
Requirements
- Must be well versed in automotive technology
- High School Diploma or equivalent
- Great attitude with a high-energy personality
- Confidence in your ability to be successful
- Outstanding communication skills both verbal and written
- Professional appearance and outstanding work ethic
- Superior customer service skills
- Ability to work well in a process-driven environment
Nice To Haves
- Previous retail experience a plus
- Confident in using new media (tablets, social media, etc)
- Background in product marketing helpful
Responsibilities
- Provides comprehensive product information throughout the sales process including product presentation, test drive, delivery/handover and product customer service after the purchase.
- Provides extensive and customer oriented product experience and explains complex product features based on customers' actual needs.
- Supports the client advisor on product related tasks and activities.
- Fully explains vehicle features, application and benefits.
- Maintains constant communication with designated sales personnel at the dealership on vehicle delivery and any schedule changes.
- Arrived to scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time.
- Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits and perhaps shortcomings.
- Keeps abreast of new products, features, accessories, etc., and their benefits to clients
- Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction.
- Maintains high ethical standards in all actions and maintains a professional appearance at all times.
- Demonstrates passion about brand and products.
- Assist in other areas of the Sales department and performs other administrative duties, as assigned.
- Exhibit the company’s core values at all times
Benefits
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
