Population Health Nurse Coach

LanguageLine Solutions

5d•Remote

About The Position

Population Health Nurse Coach Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) Population Health Nurse Coach Drive Outcomes. Transform Lives. Elevate Care. At Health Advocate, Population Health is not a checklist—it’s a catalyst for transformation. We’re seeking a Population Health Nurse Coach who knows how to turn clinical expertise into meaningful behavior change, improved outcomes, and empowered members. This role is for a nurse who understands that real impact happens beyond education—it happens through trust, consistency, and coaching that actually shifts how people live. Reporting into Clinical Leadership, you’ll manage a panel of members with complex chronic and behavioral health conditions—guiding them toward sustainable health improvements while reducing risk, utilization, and gaps in care. If you’re energized by coaching, behavior change, and helping people take ownership of their health—we want to meet you. Your Mission: What Success Looks Like Your primary accountability is to improve member health outcomes by driving engagement, behavior change, and self-management across a diverse population. You will support members with complex medical and behavioral health needs, requiring a compassionate, proactive, and outcomes-driven approach. Success in this role includes consistently achieving: 🔹 Member Engagement & Activation • Build trust-based relationships that drive consistent participation in coaching programs • Re-engage at-risk or disengaged members through proactive outreach and connection • Meet members where they are—while guiding them toward where they need to be 🔹 Health Outcomes & Behavior Change • Improve clinical and behavioral outcomes through personalized coaching and care planning • Support members in developing sustainable habits that reduce risk and improve quality of life • Address root causes of non-adherence, not just symptoms 🔹 Care Coordination & Continuity • Ensure members experience seamless, coordinated care across providers and services • Reduce gaps in care through proactive follow-up and navigation support • Act as a consistent, trusted guide within a complex healthcare system 🔹 Program Impact & Utilization • Contribute to reduced hospitalizations, ER visits, and overall cost of care • Drive measurable improvements in program engagement, adherence, and satisfaction • Ensure members fully utilize available Health Advocate programs and resources What You’ll Do: Your Roadmap to Impact Member Coaching & Behavior Change • Deliver high-impact telephonic and virtual coaching sessions using motivational interviewing and evidence-based strategies • Help members translate clinical recommendations into realistic, sustainable daily actions • Support lifestyle changes related to chronic conditions, mental health, and overall wellness Clinical Assessment & Care Planning • Conduct comprehensive assessments across physical health, behavioral health, and social determinants • Develop personalized, goal-driven care plans aligned to each member’s needs and readiness for change • Continuously evaluate and adjust care plans based on progress, setbacks, and evolving conditions Care Coordination & Advocacy • Coordinate care across providers, behavioral health specialists, and community resources • Help members navigate healthcare systems, benefits, and available services • Advocate for members to ensure they receive appropriate, timely, and effective care Proactive Monitoring & Risk Management • Maintain consistent follow-up to monitor progress and reinforce accountability • Identify early warning signs of deterioration or disengagement and intervene quickly • Provide support following hospitalizations, ER visits, or critical health events Education & Empowerment • Simplify complex medical information into clear, actionable guidance • Equip members with tools, resources, and confidence to manage their health independently • Engage caregivers and support systems to strengthen long-term success Outcomes Tracking & Documentation • Accurately document all interactions, care plans, and outcomes in compliance with regulatory standards • Track key metrics including engagement, adherence, and health outcomes • Use data insights to continuously improve coaching effectiveness and program impact Who You Are: The Nurse We’re Looking For You’re not just a clinician—you’re a behavior change leader. You understand that knowledge alone doesn’t change outcomes. People do. You bring: • 3–5+ years of experience in chronic condition management, population health, or health coaching • A strong foundation in motivational interviewing and behavior change strategies • An active, unrestricted RN license (multi-state preferred) • The ability to connect, influence, and build trust quickly in a virtual environment • Strong clinical judgment paired with empathy and emotional intelligence • Excellent communication skills—you can simplify complexity without losing meaning • A proactive, ownership-driven mindset with strong problem-solving abilities • Comfort working independently while collaborating within a multidisciplinary team Preferred Experience • Health Coach Certification and/or Certified Diabetes Educator (CDE) (or in progress) • Experience supporting members with both medical and behavioral health conditions • Background in telephonic or virtual care delivery models Mental and Physical Requirements • This is a fully remote role requiring a HIPAA-compliant home workspace • Work is primarily sedentary with prolonged computer and phone use • Requires sustained focus, active listening, and continuous communication throughout the day • Ability to manage multiple members, priorities, and documentation requirements in a fast-paced environment Why Health Advocate? Because here, care goes beyond clinical. You’ll be part of a team that believes true health transformation happens through human connection, trust, and consistent support—not just interventions. Your work will directly impact lives—helping members not only manage conditions, but reclaim control of their health and future. We invest in your growth, value your clinical voice, and empower you to practice at the top of your license in a way that actually makes a difference. Ready to Make an Impact? If you’re ready to move beyond task-based nursing and step into a role where coaching, connection, and outcomes drive your impact—we’d love to hear from you. Apply today and help redefine what population health looks like at Health Advocate. Company Overview Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. Learn more Health Advocate https://www.healthadvocate.com/site/ Facebook https://www.facebook.com/healthadvocateinc/ Video https://vimeo.com/386733264/eb447da080 Awards: 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2023: National Customer Service Association All-Stars Award: Service Organization of the Year. Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2022: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Excellence in Customer Service Awards: Organization of the Year (Small) Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2021: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2020: National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up Communicator Award of Distinction: October 2019 Broker News MarCom Awards: Gold, COVID Staycation Ideas brochure MarCom Awards: Platinum, 2021 Well-being Calendar Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver) VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c) The healthcare system is complex, leading to frustration, stress, and lost time and money. Often, people don’t know where to call when they need help with their healthcare, which leads to them not getting the care they need when they need it. Health Advocate makes healthcare easier for organizations, their employees, and their employees’ family members. Since 2001, we have been making it easier for people to take control of their health and well-being by personalizing and simplifying the experience. We are proud to deliver services that reduce healthcare costs, support businesses, enrich the workplace, and empower healthy change. Using a combination of personalized help from our compassionate team, proprietary technology, and advancements in data science and machine learning, we help people get the care they need, and make healthy lifestyle choices, when they need it. Join our team! Our Health Advocates are the heart of our business. Every day, they do important work that guides people to better health and truly improves their lives. You have to have heart to do what we do. If you are dedicated to helping people, looking for meaningful work, and excited about doing a job that is truly life-changing—for you and for the people that you help—apply today!

Requirements

3–5+ years of experience in chronic condition management, population health, or health coaching
A strong foundation in motivational interviewing and behavior change strategies
An active, unrestricted RN license (multi-state preferred)
The ability to connect, influence, and build trust quickly in a virtual environment
Strong clinical judgment paired with empathy and emotional intelligence
Excellent communication skills—you can simplify complexity without losing meaning
A proactive, ownership-driven mindset with strong problem-solving abilities
Comfort working independently while collaborating within a multidisciplinary team
This is a fully remote role requiring a HIPAA-compliant home workspace
Work is primarily sedentary with prolonged computer and phone use
Requires sustained focus, active listening, and continuous communication throughout the day
Ability to manage multiple members, priorities, and documentation requirements in a fast-paced environment

Nice To Haves

Health Coach Certification and/or Certified Diabetes Educator (CDE) (or in progress)
Experience supporting members with both medical and behavioral health conditions
Background in telephonic or virtual care delivery models

Responsibilities

Deliver high-impact telephonic and virtual coaching sessions using motivational interviewing and evidence-based strategies
Help members translate clinical recommendations into realistic, sustainable daily actions
Support lifestyle changes related to chronic conditions, mental health, and overall wellness
Conduct comprehensive assessments across physical health, behavioral health, and social determinants
Develop personalized, goal-driven care plans aligned to each member’s needs and readiness for change
Continuously evaluate and adjust care plans based on progress, setbacks, and evolving conditions
Coordinate care across providers, behavioral health specialists, and community resources
Help members navigate healthcare systems, benefits, and available services
Advocate for members to ensure they receive appropriate, timely, and effective care
Maintain consistent follow-up to monitor progress and reinforce accountability
Identify early warning signs of deterioration or disengagement and intervene quickly
Provide support following hospitalizations, ER visits, or critical health events
Simplify complex medical information into clear, actionable guidance
Equip members with tools, resources, and confidence to manage their health independently
Engage caregivers and support systems to strengthen long-term success
Accurately document all interactions, care plans, and outcomes in compliance with regulatory standards
Track key metrics including engagement, adherence, and health outcomes
Use data insights to continuously improve coaching effectiveness and program impact