Population Health Nurse Coach

LanguageLine Solutions

12d•Remote

About The Position

Health Advocate is seeking a Population Health Nurse Coach, an RN with health coaching certification or demonstrated experience applying coaching methodologies in practice. This role focuses on turning clinical expertise into meaningful, sustainable behavior change, especially for members navigating behavioral health challenges. The ideal candidate understands that impact comes through trust, consistency, and coaching that shifts how people live, with a deep understanding of the connection between mental, emotional, and physical health. Reporting into Clinical Leadership, you will manage a panel of members with complex chronic and behavioral health conditions, guiding them toward sustainable health improvements while reducing risk, utilization, and gaps in care. This role is for nurses energized by coaching, behavior change, and helping people take ownership of their health.

Requirements

BSN or RN degree from an accredited college or university
3–5+ years of experience in chronic condition management and/or health coaching
Current or in-progress Health Coach Certification
Direct experience coaching individuals with mental health conditions
3–5+ years of experience in chronic condition management, population health, health coaching, or behavioral health
A strong foundation in motivational interviewing, behavior change science, and the ability to coach members navigating behavioral health challenges (e.g., anxiety, depression, stress-related barriers)
An active, unrestricted RN license (multi-state preferred)
The ability to connect, influence, and build trust quickly in a virtual environment
Strong clinical judgment paired with empathy and emotional intelligence
Excellent communication skills—you can simplify complexity without losing meaning
A proactive, ownership-driven mindset with strong problem-solving abilities
Comfort working independently while collaborating within a multidisciplinary team
Comfort working with members who are resistant, overwhelmed, or disengaged—and know how to guide them without judgment or control
Health Coach Certification (or in progress)
Experience supporting members with both medical and behavioral health conditions
Background in telephonic or virtual care delivery model
This is a fully remote role requiring a HIPAA-compliant home workspace
Work is primarily sedentary with prolonged computer and phone use
Requires sustained focus, active listening, and continuous communication throughout the day
Ability to manage multiple members, priorities, and documentation requirements in a fast-paced environment

Nice To Haves

Multi-state RN license preferred

Responsibilities

Improve member health outcomes by driving engagement, behavior change, and self-management across a diverse population.
Support members with complex medical and behavioral health needs, requiring a compassionate, proactive, and outcomes-driven approach.
Identify and address the behavioral and emotional barriers driving the gap between knowledge and follow-through.
Build trust-based relationships that drive consistent participation in coaching programs.
Re-engage at-risk or disengaged members through proactive outreach and connection.
Meet members where they are—while guiding them toward where they need to be.
Improve clinical and behavioral outcomes through personalized coaching and care planning.
Support members in developing sustainable habits that reduce risk and improve quality of life.
Address root causes of non-adherence, not just symptoms.
Ensure members experience seamless, coordinated care across providers and services.
Reduce gaps in care through proactive follow-up and navigation support.
Act as a consistent, trusted guide within a complex healthcare system.
Contribute to reduced hospitalizations, ER visits, and overall cost of care.
Drive measurable improvements in program engagement, adherence, and satisfaction.
Ensure members fully utilize available Health Advocate programs and resources.
Deliver high-impact telephonic and virtual coaching sessions using motivational interviewing and evidence-based strategies.
Help members translate clinical recommendations into realistic, sustainable daily actions.
Navigate behavioral health dynamics such as anxiety, avoidance, low motivation, and emotional overwhelm that directly impact follow-through.
Support lifestyle changes related to chronic conditions, mental health, and overall wellness.
Conduct comprehensive assessments across physical health, behavioral health, and social determinants.
Develop personalized, goal-driven care plans aligned to each member’s needs and readiness for change.
Continuously evaluate and adjust care plans based on progress, setbacks, and evolving conditions.
Coordinate care across providers, behavioral health specialists, and community resources.
Help members navigate healthcare systems, benefits, and available services.
Advocate for members to ensure they receive appropriate, timely, and effective care.
Maintain consistent follow-up to monitor progress and reinforce accountability.
Identify early warning signs of deterioration or disengagement and intervene quickly.
Provide support following hospitalizations, ER visits, or critical health events.
Simplify complex medical information into clear, actionable guidance.
Equip members with tools, resources, and confidence to manage their health independently.
Engage caregivers and support systems to strengthen long-term success.
Accurately document all interactions, care plans, and outcomes in compliance with regulatory standards.
Track key metrics including engagement, adherence, and health outcomes.
Use data insights to continuously improve coaching effectiveness and program impact.