Population Health Coordinator

Rochester Regional Health

1d•Onsite

About The Position

Key member of the practice team who has an understanding of primary care practices and assists in the coordination of care required for optimal coordinated population health.

Requirements

High school graduate or GED equivalent preferred
More than one year of related experience in a medical setting
Basic computer literacy
Knowledge of medical terminology
Good communication and customer service skills
Able to perform all Medical Office Assistant job functions and responsibilities
Valid NYS drivers’ license

Nice To Haves

Current Medical Assistant certification or registration preferred

Responsibilities

Documents all patient interactions in a concise manner that is compliant with documentation requirements
Conducts in-bound and out-bound calls including, but not limited to: patient scheduling, screenings, reminder calls, panel management
Assists to schedule and coordinate patient transportation, follow-up physician appointments
Utilizes various reports to track patient referrals and scheduling no-shows for patients in collaboration with practice staff
Provides clerical and / or administrative support to clinical staff and managers for special studies, projects and reports
Provides excellent customer service by serving as a resource to all internal and external customers
Maintains knowledge of all health plan benefits and payor requirements
Call patients as designated by PCP or clinical staff
Verify patients have been seen and follow up on no show patients
Assist all patients with barriers
Ensure appropriate clinical information is communicated to clinical staff when there is variance from plan of care
Coordinates other medical office assistants in outreach and report validation needs
Closes Care Gaps