POP Ops Analyst

HealthEquity•Remote,

3d•$20 - $25•Remote

About The Position

The POP (Premium-Only Plan) Operations Analyst is responsible for assisting and serving clients and providing the best member service experience possible as well as building and strengthening relationships with members, employer and partners. This position will be the front line of communication for our clients and help to deliver excellent service regarding the Section 125 Cafeteria Plans offered by HealthEquity. This person will also perform administrative duties in addition to answer phone calls and respond to emails.

Requirements

3-5 years of member service/collections.
Associated Degree preferred.

Nice To Haves

1-2 years of experience in insurance/financial environment preferred.
Exposure to accounting, banking operations, fulfillment activity or employee benefits plans is preferred.

Responsibilities

Provide Remarkable ‘purple’ service by answering In-bound calls\e-mails from clients, agents, and broker and respond in an efficient and professional manner.
Research and validate client participation regarding their accounts.
Continuous and efficient processing of client service administrative task including but not limited to new client set up/agent certifications, account maintenance ensuring member data is current and accurate (data entry).
Interdepartmental coordination working with and supporting other teams within HealthEquity (e.g. Sales Teams).
Communicate with Treasury Team to resolve all credit card disputes, refunds, credits, etc. Performs daily inline payment reporting.
Create carrier partner billings and reports, backup for auditing new account batches, maintains records for incoming credit card payments and monthly Compliance batching, auditing via the web portal.
Other duties as assigned