Poolside Attendant

Brookstreet•Kanata, ON

4d•CA$18•Onsite

About The Position

Hospitality Careers at Brookstreet Hotel – Deliver Exceptional Guest Experiences with Us At Brookstreet, our people create memorable experiences every day. If you are passionate about hospitality, enjoy working in a dynamic outdoor environment, and thrive on delivering exceptional guest service, we encourage you to apply. As a Poolside attendant, you will provide attentive and professional food and beverage service to guests enjoying our outdoor pool area, ensuring every guest receives an outstanding experience.

Requirements

Excellent communication and guest service skills
Ability to work independently and as part of a team
Strong attention to detail and ability to multitask
Strong organizational skills with the ability to prioritize responsibilities
Availability to work flexible shifts, including mornings, evenings, weekends, and holidays
Valid Smart Serve certification
Valid CPR and First aid level C certification
Must be legal age to serve alcohol
Willingness and ability to work outdoors in various weather conditions
Knowledge of food and beverage service

Nice To Haves

Hospitality or Hotel Management education is considered an asset

Responsibilities

Provide professional, friendly, and timely food and beverage service to guests in the outdoor pool and cabana area.
Demonstrate a thorough understanding of menu items, daily features, beverage offerings.
Make recommendations and identify opportunities to upsell food, beverages, and retail merchandise.
Process beverage and food sales accurately and efficiently.
Refill beverage coolers and restock product displays as required.
Maintain service stations and ensure all areas are properly stocked and organized.
Greet guests entering the outdoor pool area in a friendly and professional manner.
Verify pool wristbands and daily access codes.
Answer guest questions regarding hotel amenities, Fitness Studio services, and general property information.
Interact with guests in a positive and engaging manner to enhance their overall experience.
Handle guest inquiries and concerns professionally and promptly.
Coordinate with the Flex Welcome Partner regarding guest check-in and pool capacity updates.
Assist the Lifeguard on duty with pool and hot tub capacity counts.
Help communicate and enforce pool rules, safety regulations, and facility policies.
Monitor for prohibited items, including glass containers and outside food or beverages.
Report guest concerns, safety issues, incidents, damages, or maintenance concerns immediately to the Leader on Duty.
Ensure the outdoor pool area remains safe, welcoming, and guest-ready throughout the shift.
Set up and maintain dining, cabana, and pool service areas to Brookstreet standards.
Collect used towels throughout the shift and restock towel stations as required.
Maintain adequate inventory levels of towels and guest amenities.
Clean and maintain the pool deck, sundeck, lounge chairs, tables, cabanas, and surrounding areas.
Monitor washroom conditions and report cleanliness or maintenance concerns.
Perform cleaning and sanitation duties in front-of-house, back-of-house, and pool service areas.
Follow all departmental standard operating procedures and health and safety guidelines.
Work collaboratively with fellow partners and other departments to ensure exceptional guest experiences.
Assist team members as needed during busy periods.
Promote and embody Brookstreet's SPICIER culture in all interactions with guests and fellow partners.