Pool - Towel Attendant | Playa Largo Resort & Spa
About The Position
The Pool - Towel Attendant is responsible for ensuring the pool and beach area is set up, clean, stocked, and ready for the day's demands. This includes managing chairs, chaise lounges, garbage, and the towel hut. The attendant will also ensure the pool deck is swept and furniture is correctly placed. A key aspect of this role is providing exceptional service to guests, handling their requests and complaints promptly to ensure satisfaction. The attendant must also observe and patrol the pool area, enforcing safety regulations and identifying potential hazards or defects, reporting them immediately to supervisors. Maintaining cleanliness of the pool deck and facilities, including straightening chairs and collecting soiled towels and trash, is a daily requirement. The role also involves facilitating and maintaining pool safety programs and documentation, adhering to sanitation and health regulations, and possessing knowledge of the bar, seating, and facility offerings. Flexibility in scheduling, including weekends and holidays, is essential.
Requirements
- Some experience in hospitality.
- Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
- Ability to count
- High school graduate or equivalent.
- Previous guest relations and/or training.
Responsibilities
- Ensure the pool and beach area is setup, clean, stocked and ready for the day’s demands (chairs, chaise lounge, garbage, towel hut and surrounding area).
- Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
- Ensure the guests have exceptional service
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Observes and patrols pool enforcing safety regulations.
- Greet all guests upon arrival, distribute towels, offer assistance with seating.
- Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
- Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
- Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift.
- Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.
- Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
- Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
- Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Caribbean Water sports offerings & proper setup and dress code of the Sandbar and pool area
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
