Pool - Towel Attendant | Playa Largo Resort & Spa

SHANER•Key Largo, FL

12d•Onsite

About The Position

The Pool - Towel Attendant is responsible for ensuring the pool area is clean, safe, and well-maintained for guests. This role involves observing and enforcing safety regulations, handling guest requests and complaints, maintaining cleanliness of the pool deck and facilities, and ensuring guests have an exceptional service experience. The attendant must also be knowledgeable about resort offerings and adhere to sanitation and hotel requirements.

Requirements

Some experience in hospitality.
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
Ability to count
High school graduate or equivalent.
Previous guest relations and/or training.

Responsibilities

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Observes and patrols pool enforcing safety regulations.
Greet all guests upon arrival, distribute towels, offer assistance with seating.
Exceed guest expectations, even the unexpressed.
Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift.
Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.
Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Caribbean Water sports offerings & proper setup and dress code of the Sandbar and pool area
Other duties as assigned
Ensure the pool and beach area is setup, clean, stocked and ready for the day’s demands (chairs, chaise lounge, garbage, towel hut and surrounding area).
Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
Ensure the guests have exceptional service