Pool Spa Specialist - Valley Pool & Spa

Leslie's•North Versailles, PA

3h•$16 - $17•Onsite

About The Position

With over 55 years of experience, Valley Pool & Spa is a leading hot tub and swim spa dealer throughout the Pittsburgh area, offering the best hot tubs and swim spas in the market. Since January 2018, they have been a part of the Leslie's family. They provide everything needed to create and care for the perfect outdoor oasis, from new above-ground pools, hot tubs, and swim spas to superior service and quality products. Their hot tub experts assist customers in choosing the best model for their needs and space, ensuring it has all the features for relaxation or workouts. They also offer numerous accessories to make hot tub and swim spa ownership easier and more enjoyable.

Requirements

Three or more years of sales experience, large ticket items preferable
Ability to build rapport with customers and qualify their requirements
Salesmanship skills- Understand the selling process and customer engagement as it is related to sales
Ability to consolidate the sale and walk the customer through every stage of the deal, and close sales
Effective time management - Ability to plan and organize your own daily selling activity to secure sales through effective sales lead follow up
Strongly committed to hitting targets and exceeding goals
Strong negotiation skills
Strong customer service skills
Excellent communication skills
Good training skills and temperament
Strongly committed to hitting targets and exceeding goals
Understanding of sales related calculations / math
Proactive in-store planning skills
Self-motivated leadership
Interpersonal communication skills
Strong organizational skills
Ability to operate basic business software, emails and Google Drive

Responsibilities

In charge of the store’s pool, spa and swim spa sales performance.
Meet or exceed sales budget.
Meet or exceed your gross margin budget for the fiscal year.
Drive customer count increase over last year.
Facilitate and supervise daily operations of the pool and spa sales division at a store to make sure that team members work together effectively to make sales and contribute to proper procedures.
Sell all products by understanding the characteristics, features, and benefits of the products that we sell.
Close sales with enthusiasm and the understanding of closing techniques.
Follow up on all sales leads captured by yourself and by all other team members.
Train to understand lead management and POS software systems.
Understand all operating procedures, train the team and execute as written.
Provide customer service and interact with customers who have an issue or need support with a purchase, return, delivery or installation.
Develop new customers and maintain rapport with previous customers resulting in referrals and rave reviews.
Handle customer care scenarios calmly and logically with the customer and company in mind for win-win outcomes.
Work with Spa Delivery Manager, Service Manager and installation company to ensure all customers needs are taken care of in a timely manner.
Communicate pool, spa and swim spa inventory, delivery, installation and product information from leadership to store team members.
Oversee to ensure that all team members are proficient with the right competencies to sell pools, hot tubs, swim spas, grills and saunas.
Continually coach and train seasoned team members to help them sell the large ticket items and capture leads.
Communicate with the General Manager and Assistant Manager to maintain productivity at all times.
Ensure all current company pool, spa, and swim spas marketing materials and displays are always available to assist with sales.
Merchandising, signage and price tags.
Assist with approved social media messages for continued growth and success.
Seek ways to better promote the store, the product lines and services within the store.
Sell at home shows, tent sales and off-site events.
Practice all company policies.
Uphold and follow the mission statement and statement of values.