Pool Server

North Ridge Country Club Inc•Raleigh, NC

2d•Onsite

About The Position

The Pool Server plays a vital role in providing exceptional service to our members by ensuring a clean and welcoming pool deck while delivering high-quality food and beverage services. This position requires an individual who is proactive, detail oriented, and able to manage multiple tasks efficiently. The Pool Server will be responsible for preparing, stocking, and delivering food and drinks, maintaining a tidy pool area, and ensuring that all members' needs are met with the highest level of service.

Requirements

Have a thorough understanding of the menu, including ingredients, preparation methods, and specials to provide informed recommendations and answer questions.
Work collaboratively with fellow servers, bartenders, and kitchen staff to ensure efficient and seamless service.
Assist colleagues as needed to maintain a positive team environment and efficient service.
Efficient use of the POS systems.
Must be able to lift at least 50 pounds.
Prolonged periods of standing and walking around the Club campus.
Act in a professional, respectful and fair manner at all times towards members, guests and all club staff.
Take judgement in moments of urgency but follow up with direct managers as soon as possible.

Responsibilities

Prep food items in accordance with the menu and daily specials.
Ensure all ingredients and supplies are stocked in the poolside kitchen and service areas before and during shifts.
Maintain the cleanliness of food prep areas and adhere to all food safety guidelines.
Deliver food and drinks promptly to poolside tables ensuring accuracy and quality.
Ensure that all tables are bused and wiped off.
Monitor and refill water stations to keep them stocked throughout the shift.
Assist members with placing food and drink orders and provide recommendations when needed.
Ensure that each member receives attentive and personalized service, addressing their needs in a timely and professional manner.
Regularly patrol the pool deck to remove trash and debris.
Wipe down furniture, tables, and chairs to maintain a clean and pleasant environment.
Ensure that umbrellas, and other poolside amenities are well-maintained and replenished.
Foster a welcoming and friendly atmosphere for club members and guests.
Anticipate member needs and exceed expectations through excellent service.
Maintain a positive, professional demeanor at all times, especially during busy or slow periods.
Take and fulfill orders quickly and efficiently, ensuring each guest’s experience is seamless.
Assist with setting up and breaking down the pool area for events or special functions as needed.
Follow all country club policies and safety protocols.
Perform other related duties as directed by pool manager.