Pool Server - Oasis (Seasonal)

Balboa Bay Resort & Club•Newport Beach, CA

36d•$17 - $17•Onsite

About The Position

Takes accurate orders from pool guests, enters orders in POS system, makes food recommendations, pairs beverages and clears/cleans tables once the meal has been completed while providing excellent guest service according to Company guidelines. Upsells food and beverage items to maximize profitability.

Requirements

Previous serving experience in a hospitality and/or luxury setting preferred.
Able to work flexible shifts, including nights, weekends, and holidays.
Able to multi-task and to work responsibly on your own.
Must be a team player and work well with others.
Applicants must be able to provide flexible availability and can be scheduled for various shift times as needed by the Department Manager.

Responsibilities

Provide the highest quality guest interactions.
Be pleasant, friendly, and polite to everyone.
Manage walk-up and seated guests appropriately.
Assists guests by taking food and beverage orders.
Enters orders to POS system and records guests' choices, special dietary needs, and special requests.
Processes guest payment transactions accurately and closes out table.
Balances all payment methods with accuracy to sales report and calculates tip outs.
Follows all standard food handling, sanitation, TIPS, and health department guidelines.
Completes required training as scheduled.
Maintains the cleanliness of the work areas.
Keeps area stocked.
Maintains complete knowledge of all resort/hotel/club services, features, events, and local attractions/activities to provide accurate responses to guest/member inquiries.
Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
Resolves guest complaints within scope of authority; otherwise refers the matter to management.
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Ensures minors and intoxicated persons are not served alcoholic beverages.
Notifies management of any problems resulting from guest complaints, intoxication, or disruptive behavior.
Follows all safety policies and procedures.
Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations.
Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
Other duties as assigned.