Pool Server

Pier Sixty Six • Fort Lauderdale, FL

10d • Onsite

About The Position

Pier Sixty-Six Resort, a luxury resort in Fort Lauderdale, is seeking a Pool Server to join their team. The resort offers 325 guest rooms, suites, and villas, 12 restaurants and lounges, a spa, curated pool options, and a waterfront promenade. The resort employs over 600 team members and aims to create a caring culture with a focus on individual welfare and well-being. The Pool Server will be responsible for greeting guests, taking orders, serving food and beverages, and ensuring guest satisfaction, aiming to create memorable experiences.

Requirements

• Must meet the legal age requirement to serve alcohol.
• Previous experience passionately providing food and beverage service to others preferred.
• TIPS and Food Handler certifications are required.
• Familiarity of restaurant terminology and food service techniques preferred.
• People Person. The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.
• Must be able to work outdoors for an extended period.
• Must work and assist other departments in case of inclement weather.

Responsibilities

• Welcome & acknowledge all guests outlined by Pier Sixty-Six- and five-star standards.
• Understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction.
• Make the Manager aware of guest feedback.
• Follow specified procedures to properly set-up pool stations and perform side work daily.
• Ensure the cleanliness and condition of all glasses, dishes, utensils used in poolside service.
• Keep the pool area clear of used dishes, glassware, utensils, and unused towels at all times.
• Maintain cleanliness of the pool deck.
• Follow all Terranea cash handling and credit card policies as they relate to InfoGenesis.
• Practice safe work habits to avoid injury to self and others.
• Answer questions and help guide guests through the menu.
• Serve food courses and alcoholic beverages to guests promptly.
• Record transaction in InfoGenesis system at time of order.
• Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability along with meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Complete closing duties, including restocking items, turning in a requisition.
• Present physical and accurate check to guests and process payments.
• Ensure uniform and personal appearance are clean and professional.
• Run food and bus tables when you find extra time.
• Anticipate and address guests' service needs.
• Speak with team members and guests using clear and professional language.
• Develop and maintain positive working relationships with others and support your team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Thank guests with genuine appreciation.
• Perform other reasonable job duties as requested by Supervisors.
• Extend courteous salutations when guests leave the outlet and invite them to return.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Monitor all guest activity in assigned work area; be alert to any sign of trouble.
• Ensure safety of guests and enforcement of pool rules/ precautions according to department standards.
• Secure storage areas.
• Maintain complete knowledge of daily house count, VIPs in-house, arrivals/departures, scheduled group activities and locations within hotel, all hotel facilities and services, hours of operation of each outlet, and all safety and sanitation regulations for Pool facility.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed