Pool Server - Full time

Four Seasons Hotels and Resorts • Maui, HI

4d • Onsite

About The Position

Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Be part of a cohesive team with opportunities to build a successful career with global potential.

Requirements

• Minimum three months of employment in related position with Four Seasons or other organizations.
• Ability to carry and balance a tray.
• Ability to accurately process cash and credit card transactions.
• Ability to move large towel bins and pick-up soiled linens.
• Interact with guests and maintain a well-organized workspace.
• Customer service oriented, attention to detail, maintain professionalism and composure in high-paced, high-volume environment, guest recognition and remembering preferences.
• Hawaii Food Handler’s Card
• Maui Liquor Card
• Tuberculosis Clearance

Nice To Haves

• High School education or equivalent experience is preferred.

Responsibilities

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.
• Coordinate food timings.
• Check completed kitchen orders with guest’s original order.
• Transport items to the guest table in a timely manner to ensure proper food quality.
• Prepare and maintain table preparation and cleanliness.
• Ensure guest has everything they need and nothing they don’t.
• Anticipate guest needs, ascertain satisfaction, inputting detailed information into the reservations system, set-up guests' seats pool side with ample towels and umbrella to guests’ preference, water service, removal of linen, or any trash items, cleaning of guest area after departure, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning of Employee Uniforms
• Complimentary Employee Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED