Pool Server/Bartender

Holiday Inn Club Vacations•Kissimmee, FL

8d•Onsite

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel and in the timeshare industry. We’re committed to growing our people, memberships, resorts and guest love. This position is responsible for taking food and beverage orders, preparing and serving cocktails and other beverages, and providing courteous, timely service to owners and guests in the pool area. The role also requires strong product knowledge to assist guests, answer questions, and make recommendations while delivering an engaging guest experience.

Requirements

Customer service and/or food & beverage service required.
Must be at least 18 years old
Must have superior guest relations skills and the ability to answer guest inquiries
Must have the ability to be trained on cash handling functions and comfort using POS computers for inputting transactions
Must have demonstrated exceptional verbal and written communication skills in English
Must have comprehensive menu knowledge with the ability to up-sell items
Must be able to work in a high volume, high demand work environment

Nice To Haves

high school diploma or GED preferred
Cash-handling experience preferred
ServSafe certified, TIPS certified, and/or other state alcohol commission. Will be able to obtain through Holiday Inn Club Vacations if you are not already certified.

Responsibilities

Warmly welcome guests inform them of any specials and answer any questions.
Take food and beverage orders, making recommendations, and up-selling items.
Accurately time and input food and beverage orders utilizing the POS computers. Prepare checks that itemize and total meal costs and sales taxes and present to guests; collect payment from customers and make change.
Serve food and beverages to guests, checking back with them to ensure satisfaction and take actions necessary to provide for their needs or correct any problems with a sense of urgency.
Pre-bus tables as necessary during service; removing any unused and/or dirty dishes, utensils, glasses, and trash, taking them to the kitchen for cleaning.
Complete assorted pre-shift and post-shift side-work as assigned by the manager.