Pool Renovation Project Manager

BETZ POOLS LTD. • Stouffville, ON

1d • CA$90,000 - CA$120,000 • Hybrid

About The Position

This position combines project management, customer service, construction oversight, estimating, and business development responsibilities. The successful candidate will play a key role in ensuring projects are delivered on time, on budget, and to the highest standards of quality and customer satisfaction. The Project Manager is responsible for coordinating communication between clients, trades, suppliers, and internal teams throughout the renovation process. This role provides professional project oversight while delivering a "white glove" customer experience from project start to completion. In addition to managing active renovation projects, the successful candidate will have opportunities to assist with renovation sales, estimating, site consultations, and preparing project proposals for prospective clients. The ideal candidate will have extensive pool renovation experience, strong organizational skills, excellent communication abilities, and a customer-focused approach to project delivery.

Requirements

• Minimum 5 years of experience in swimming pool renovation, pool construction, or pool project management
• Strong understanding of swimming pool construction and renovation techniques
• Ability to read and interpret construction drawings, specifications, and plans
• Excellent organizational, planning, and scheduling skills
• Strong customer service and communication abilities
• Experience coordinating multiple projects simultaneously
• Effective problem-solving and decision-making skills
• Knowledge of construction contracts and subcontractor management
• Understanding of Ontario Occupational Health & Safety requirements and applicable building codes
• Demonstrated ability to manage project costs and maintain profitability
• Valid Ontario Class G Driver's Licence
• Clean driver's abstract
• Proficiency with Microsoft Office and standard business software

Nice To Haves

• Previous estimating or construction sales experience
• Experience preparing renovation proposals and quotations
• Certified Pool Operator (CPO) certification
• First Aid & CPR certification
• WHMIS certification
• Working at Heights certification
• Experience with construction management software

Responsibilities

• Manage all aspects of assigned pool renovation projects from start to completion
• Coordinate and communicate with homeowners, subcontractors, suppliers, and internal teams
• Monitor project schedules and ensure timely completion of work
• Proactively identify and resolve project challenges and production bottlenecks
• Conduct regular site visits to monitor quality, progress, and safety
• Ensure work is completed according to project scope, specifications, and company standards
• Mobilize labour, materials, and subcontractors efficiently
• Monitor project costs and assist in maintaining profitability
• Provide regular progress updates to management and clients
• Prepare and maintain project documentation, records, and reports
• Deliver exceptional customer service throughout all phases of the renovation process
• Act as the primary point of contact for clients
• Guide clients through material selections and project decisions
• Manage expectations through clear, proactive communication
• Resolve customer concerns professionally and efficiently
• Ensure every project reflects Betz Pools' commitment to quality and customer satisfaction
• Conduct site visits and evaluate renovation opportunities
• Assist in preparing renovation estimates and project proposals
• Identify opportunities for additional renovation services and upgrades
• Support the sales process through technical knowledge and consultation
• Collaborate with management to develop renovation solutions that meet customer needs and budgets
• Build strong client relationships that support future renovation opportunities
• Read, interpret, and understand construction drawings, specifications, and plans
• Ensure compliance with Ontario Health & Safety requirements
• Verify that subcontractors and crews are performing work according to scope and schedule
• Assist with procurement and ordering of materials
• Coordinate material deliveries and project logistics
• Assist in resolving site-related challenges and production bottlenecks
• Monitor job progress and costs and provide regular reporting to management

Benefits

• Extended Health and Dental Benefits
• RRSP Matching Program
• Paid Vacation
• Opportunity for career growth and advancement
• Additional compensation opportunities may be available for candidates who contribute to renovation sales and estimating activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed