Pool Manager

George Mason University•Manassas, VA

63d•Onsite

About The Position

The Pool Manager is responsible for supervising pool operations and lifeguard staff to ensure facility safety and customer satisfaction. This position is responsible for the management of aquatic programs at the revenue-generating, community-based Freedom Aquatic and Fitness Center at George Mason University. The Pool Manager is responsible for day-to-day operations associated with the provision of aquatic programs and for managing staff to ensure a high quality of experience to the community while generating sufficient revenue to meet budget projections.

Requirements

High school diploma or equivalent
Demonstrated lifeguarding and pool operations experience (typically 3+ years)
Experience instructing youth programming (typically 1+ years)
Demonstrated supervisory experience (typically 2+ years)
Ability to obtain Water Safety Instructor certification within 6 months of hire
CPR/First Aid/LG/CPO/AFO or equivalent
Knowledge of pool operations, risk management, and safety practices
Knowledge and ability to teach and perform lifeguarding, CPR-PR, first aid, and pool operation knowledge and skills
Knowledge of aquatics programming, Water Safety Instruction professional standards and regulations, and American Red Cross Learn-to-Swim Programming
Knowledge of and ability with management principles.

Nice To Haves

Bachelor's degree in a related field
Water Safety Instructor and Lifeguard Instructor certifications preferred.

Responsibilities

Ensures facility safety and satisfaction of customer expectations by hiring and managing lifeguard and head lifeguard staff in accordance with safety standards and the Freedom Center business plan objectives
Hires lifeguards and assists the Assistant General Manager/General Manager in the hiring of head lifeguards
Actively recruits lifeguards at job/career fairs, local high schools, college campuses, and other community venues
Conducts interviews, hires staff, and assures all new hires or returning hires' paperwork is completed
Ensures that all prerequisite tasks and background checks have been completed before new employees begin work
Conducts orientation training for new employees before the start of their first shift
Trains staff on how to use Patriot Web and GMU email
Distributes uniforms to employees and maintains uniform inventory
Coordinates, plans, and facilitates in-service training and staff meetings
Assists staff with recertification of all required certifications at least 60 days before expiration
Develops incentives and rewards to encourage excellent work performance
Ensures lifeguard staff meets standards of care (including the 10/20 rule) at all times
Conducts periodic audit of staff, and informs them of needed improvements and timeline for compliance of deficiencies
Creates lifeguard schedule in accordance to the needs of the Natatorium and its activities at least two weeks in advance
Maintains up-to-date and accessible records of employee availability, including time off requests
Reviews and submits bi-weekly payroll, ensuring accuracy in payroll functions
Assists pool staff with issues that relate to payroll, human resources, etc.
Provides daily coordination of aquatic programs to ensure complete coverage
Ensures adherence to established safety procedures
Monitors work environment and use of safety equipment to ensure safety of employees and other individuals
Monitors program performance and delivery through supporting staff in developing/following lesson plans to ensure progression of students enrolled in programs to retain customers and generate revenue.
Keeps all functions within scope of ability and responsibility working properly 99% of the time
Reports all deficiencies that cannot be immediately corrected to Assistant General Manager/General Manager & Building Engineer within 24 hours
Maintains accurate and complete daily chemical readings, maintenance logs, and locker room and bathroom check records
Performs routine maintenance and safety checks per established maintenance schedules and ensures that all procedures are documented on pool and equipment
Trouble-shoots problems with pool chemicals or equipment
Performs minor repairs within guidelines established
Acts as head lifeguard or lifeguard on duty as needed to fulfill scheduling requirements
Maintains Guard Book to ensure the most up to date information is available to pool staff
Adjusts daily safety and maintenance checklists as needed
Purchases chemicals, uniforms, and other materials through eVA, and reconciles monthly purchase card statements
Attends staff meetings and trainings.
Ensures program registration database and facility scheduling information is current and accurate
Purchases supplies and equipment for programs
Creates a welcoming and professional environment while maintaining the satisfaction of customer expectations
Responds to internal and external customer concerns in a timely manner, normally within 48 hours, and works in accordance with established policies/procedures for the Freedom Center to resolve concerns in a timely manner
Creates and maintains lap lane availability board and daily charts.
Assists with the administration of special events, including, but not limited to, swim meets, mini-tris, and after-hours groups
In absence of the Assistant General Manager/General Manager, assists with the scheduling of pool-only group events
Facilitates natatorium set-up for events
Skilled in set-up and use of the Colorado Timing System and performing minor maintenance of system
Acts as point of contact during events addressing any minor concerns within 2 hours and forwards any major problems to Assistant General Manager/General Manager within no more than 12 hours of knowledge
Ensures adequate staffing for special events
Assists as needed with the swim clubs, public and private schools, community groups, internal departments, and others to contract and schedule swim team use, swim meets, rentals, group use, open swim, aquatic fitness programs and aquatic fitness instruction in accordance with established Freedom Center use guidelines, membership, and programs demands
Assists as needed with user contracts, posting completed contracts, and tracking and posting payments for the contracts
Creates and maintains the Aquatics Grid for optimal space utilization as needed.
Supports the Center and its risk management and safety
Assists with facility-wide emergency response training on and recertification for Center staff
Ability to teach lifeguarding classes for the public
Assists in delivery of swim lessons, fitness programs, and rentals by maintaining lifeguard staff support systems, such as pool set up and clearing patrons from reserved spaces
Acts as Manager on Duty on a regularly scheduled basis.