Pool Operations Manager

Omaha•Omaha, NE

10d•$18 - $21

About The Position

Oversees the quality and success of all pool operations including the management of the Deck Supervising staff, Golden Teachers and Swim Instructors, as well as the on-deck staff, maintenance of pool environment and interaction with students and parents/guardians. Maintains expert-level knowledge of the Goldfish Swim School curriculum and demonstrates thorough knowledge of GSS management policies and practices. Audits all Deck Supervisor rosters for User Defines, 4MC/6MC/8MC students and proper class placements based on age. Improves efficiencies by merging classes, closing classes and creating new classes as needed. Audits the Visual Scheduler to assure all classes have been properly created, class sizes are appropriate and class costs are correct.

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background Check
Must work 1 weekend and 2 evenings.
2 years of management or more
Must be willing to work at both stores-Papillion and Millard
Must hold CPO(Provided if hired)
High school diploma or GED is preferred.
Lifeguard, CPR/AED, First Aid certifications and Ellis lifeguarding certifications required. (Can be obtained on the job)

Nice To Haves

Experience as a youth sports instructor/coach, camp counselor and/or teacher preferred.
College degree preferred.

Responsibilities

Provides leadership, discipline and constructive feedback to Deck Supervisors, Instructors and Deck Teachers to ensure quality delivery of the Goldfish Swim School curriculum.
Interacts with parents/guardians to discuss student progress.
Acts as a GSS “ambassador” to ensure customer satisfaction.
Acts as a substitute Deck Supervisor, Instructor or Deck Teacher when necessary.
Provides a weekly report from the following audits due no later than Sunday: Deck Supervisor Rosters – 6MC and 8MC students Plan of action for each student – including specifics (i.e. why they are not progressing) Deck Supervisor Notes – Summarized with any information that should be relayed to the Management team Training Logs – Progress of current trainees as well as feedback and a plan of action (if necessary) to assist the trainee Pump Room Checklist – Any anomalies found on the checklist that may require further attention (vastly varied ORP readings, temperature swings, etc.). Cleaning Checklist – Feedback on what could get done each week Visual Scheduler – Feedback on any classes that are being merged, closed or created and any classes with improper costs, class sizes, class types, etc.
Works hand-in-hand with the Deck Supervisors, Instructors and Deck Teachers on varying shifts to help improve their skillsets.
Provides advice, tips and support to the Deck Supervisor on shift Assists the Deck Supervisor staff in working with 4MC, 6MC, and 8MC students.
Provides support and constructive feedback to Instructors in water.
Provides support to Deck Teachers by speaking to the importance of safety in our program, assisting with duties (ribbons, lesson supplies, etc.), and coaching them on what the Deck Supervisors look for from Instructors.
Holds monthly meetings with the Deck Supervisors and Management to go over performance reviews (GSRs) of the aquatic staff. Discusses items to address in workshops and in-services.
Assists Management and Deck Supervisor staff in conducting workshops and in-service training.
Establishes a relationship with all new employees. Works with the managers to establish training goals.
Generates and responsible for the absentee analyst report.
Sends quarterly surveys to employees to see how our training processes can improve.
Helps ensure Water Safety Awareness Week and Day are successful.
Ensures the flow of shifts on the deck are running properly: great door calls, excellent pre-shift meetings and great deck teacher rotations.
Helps to ensure special needs lesson standards are being met.
Responds and creates an action plan for shifts and Family Swims.
Creates daily shift notes and sends them to the General Manager and Assistant General Manager.
Provides weekly report summarizing the status of 6MC and 8MC students, Deck Supervisor notes, training logs, pump room checklist and the cleaning checklist.
Fulfills other duties or responsibilities as assigned by the Employer.