Pool Manager

Pyramid Global Hospitality•Naples, FL

11d•Onsite

About The Position

As the Pool Manager, you will lead the experience at the heart of the resort, where energy, relaxation, and luxury meet. This role offers the opportunity to curate an elevated poolside environment that reflects the resort’s commitment to coastal elegance and exceptional service, especially as enhancements and renovations continue to shape the guest journey. You will oversee cabana experiences, cleanliness standards, and daily operations while developing a team of pool attendants who deliver thoughtful, anticipatory service. From first impressions to lasting memories, you will play a key role in creating a vibrant, polished, and guest-focused atmosphere that defines the pool experience.

Requirements

Energetic and service-driven leader with a passion for hospitality and guest engagement
Strong understanding of resort or recreational operations
Proven ability to create and execute engaging programs for a diverse audience
Confident, outgoing, able to connect with guests and create a fun, welcoming atmosphere
Strong leadership skills, including the ability to motivate, develop, and manage a team in a fast-paced environment
Highly organized, adaptable, and proactive
Excellent communication and problem-solving skills
Keen attention to detail and commitment to delivering exceptional guest experiences

Nice To Haves

Management experience in resort recreation, beach or pool operations, or hospitality programming is preferred.

Responsibilities

Lead daily pool operations, ensuring a clean, organized, and upscale environment at all times
Oversee cabana setup, presentation, reservations, and guest experience
Supervise, train, and support pool attendants to deliver consistent luxury-level service
Maintain the highest standards of cleanliness across pool decks, furniture, and amenities
Monitor and adjust staffing levels based on occupancy and demand
Ensure compliance with safety protocols and resort policies
Anticipate guest needs and resolve concerns promptly and professionally
Collaborate with leadership on enhancements, activations, and operational improvements
Uphold a welcoming and engaging atmosphere that reflects the resort’s brand standards
Conduct regular inspections to ensure quality, consistency, and attention to detail
Oversee the cleanliness, organization and overall presentation of the game room, ensuring a clean, welcoming and guest ready environment
Work collaboratively with all Recreation departments and serve as a cross-functional leader, stepping in to support or oversee other departments when their respective Manager is unavailable