Pool Host & Attendant

Enchantment Group Management Company LLC•Irvington, VA

7d•Onsite

About The Position

The Pool Host & Attendant is responsible for maintaining the cleanliness, organization, and presentation of the pool and beach areas while delivering exceptional guest service. This role helps create a memorable resort experience by ensuring guests enjoy a clean, safe, and welcoming environment.

Requirements

Previous hospitality, resort, or customer service experience preferred.
Positive attitude with a commitment to exceptional guest service.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.
Flexible and dependable with the ability to adapt to changing operational needs.
Knowledge of resort layout and amenities preferred.
Ability to understand and communicate basic English to assist guests and follow safety procedures.
Must be able to successfully complete golf cart training and safely operate a golf cart.
Must adhere to all resort policies regarding safety, uniforms, grooming, and professional conduct.
Knowledge of pool cleaning equipment and maintenance practices.
Ability to follow verbal and written instructions.
Ability to prioritize tasks in a fast-paced outdoor environment.
Commitment to maintaining a safe and clean work environment.
Understanding and application of the resort's guest service standards, including the 10-5-3 hospitality rule.

Responsibilities

Maintain the cleanliness of the pool area, including daily skimming and routine upkeep.
Keep the pool deck clean, organized, and guest-ready by straightening lounge chairs, collecting and disposing of trash, removing used towels, and emptying ashtrays and other receptacles as needed.
Place rolled towels on unoccupied lounge chairs to enhance the guest experience.
Maintain the cleanliness and appearance of the beach area, ensuring it remains free of trash, food service items, beach toys, and other debris.
Provide complimentary water service to guests and replenish beverages as needed to support a full-service poolside experience.
Keep the towel station fully stocked and organized, removing used towels throughout the day.
Maintain a clean and organized workstation.
Perform routine cleaning tasks using approved resort cleaning products and procedures.
Respond promptly to guest requests and assist with unexpected cleaning needs or spills.
Remove and replace garbage bags from pool and beach areas as necessary.
Assist with special projects and other duties as assigned by management.