Pool Front Desk Attendant

Fitness Formula Clubs (FFC)•Chicago, IL

150d•Onsite

About The Position

We are looking to hire a seasonal employee for our Sandburg Pool Front Desk Attendant position. This is a part-time/seasonal role from April to October, with a compensation of $17 per hour. The position involves a range of duties including unpacking and cleaning pool supplies and equipment, setting up the pool deck, checking in members, assisting with pool chemical levels, enforcing pool rules, handling cash, answering phones, maintaining the front desk area, and performing opening/closing tasks. Post-season duties include breaking down the pool deck setup, deep cleaning, and preparing pools for off-season closure.

Requirements

Six (6) months to one (1) year of previous customer service, hospitality, retail (or related industry)
Must be at least 16 years of age
American Red Cross CPR Certification (or equivalent)
American Red Cross First Aid Certification (or equivalent) (Certification course may be available)
Ability to remain alert, stand, and walk for extended periods
Ability to lift and carry rescue equipment and assist patrons when necessary
Excellent interpersonal and communication skills
Energetic and enthusiastic personality
Ability to multitask, demonstrate initiative and strong work ethic
Ability to work outdoors in varying weather conditions including heat, sun exposure, and humidity
Availability to work weekends, holidays, and peak summer hours
Maintain a professional appearance and demeanor while on duty
Follow uniform, attendance, and code-of-conduct policies at all times
Uphold the highest standards of professionalism, safety, and accountability.
Wear the assigned uniform and identification at all times while working
Arrive on time, prepared, and ready to work for all scheduled shifts
Remain alert, attentive, and engaged throughout all rotations
Refrain from socializing, personal phone use, or distractions while on stand
Communicate clearly and respectfully with members, guests, and coworkers
Follow all policies, procedures, and directives from Pool Management
Demonstrate teamwork, reliability, and a strong commitment to safety
Maintain confidentiality regarding member and facility information

Responsibilities

Unpack all pool supplies and deck equipment from cabanas
Perform detailed cleaning of all pool equipment, guard office, break room, locker rooms, pool seating, and surrounding areas
Thoroughly clean the interior of pools and gutters
Set up pool deck and seating according to designated photo layout
Check in and greet members by name and always with a smile
Track all membership inquiries made in person and over the phone utilizing tracking form provided by Pool Manager
Assist Pool Manager in checking and maintaining pool chemical levels and temperature and recording all test results in chemical log
Know and follow procedures as described in the appropriate procedures manual
Enforce all pool rules including usage restrictions for limited use passes
Answer all questions for members and guests in accordance with pool procedures
Be aware of information sheets on various activities
Responsible for control of cash handled at the register
Answer phone promptly and direct calls accordingly in a professional manner
Keep front desk area clean, neat and organized
Maintain an accurate cash drawer and balance cash register at the close of each shift
Attend all required department and club staff meetings
Provide additional support the Customer Service Manager as needed
Responsible for opening, closing and shift specific cleaning tasks in locker rooms, bathrooms and on pool deck
Responsible for reporting any maintenance issue to Pool Manager and Sandburg facility maintenance upon identification of issue
Responsible as directed by Pool Managers and Head Guards to assist as needed with shift reporting
Responsible for being aware and attentive to team mates and patrons at all times. Cell phone or reading material is prohibited for use on shift
Break down pool deck setup and properly store equipment and supplies
Perform a comprehensive final deep cleaning of all pool equipment, locker rooms, offices, and common areas
Clean and prepare pools and gutters for off-season closure
Assist with packing and securing all seasonal materials for storage and put into the cabanas