Pool Concierge

Richmond Country Club•Richmond, BC

1d•Onsite

About The Position

The Richmond Country Club (RCC) is recruiting an Hourly Part-time Pool Concierge to join our Member Services team and reports to the Director, Member Services. The Pool Concierge is responsible for delivering exceptional hospitality to members and their guests at the pool area. This role focuses on ensuring a safe, welcoming, and enjoyable environment by enforcing pool and club policies, maintaining the cleanliness and presentation of poolside amenities, and providing attentive service to enhance the overall member experience. The ideal candidate is friendly, yet firm, professional, proactive, and attentive to detail. This personnel functions within the Member Services team, and also assists the Food & Beverage team as required.

Requirements

Prior hospitality or concierge experience is preferred.
Confident and professional in enforcing policies, procedures, and safety regulations
Excellent interpersonal and communication skills.
Strong customer service orientation.
Able to work outdoors in various weather conditions.
Must be organized, dependable, and firm when required to be (such as when enforcing rules).
Available and flexible to work weekends, holidays, and peak summer hours.
An upbeat and positive attitude.
Enjoy working with a team and taking on new tasks.
Possess high organizational skills, with an attention to detail.
Ability to work under pressure.
Ability to stand and walk for extended periods.
Capable of lifting or moving up to 25 lbs. (towels, umbrellas, small furniture).
Comfortable working in a fast-paced outdoor setting.
Ability to maintain a positive and customer-friendly attitude.
Timeliness in attendance and commitment to scheduled shifts.
The ability to reliably commute to RCC Richmond, BC, is crucial.

Responsibilities

Providing exceptional, consistent, and courteous customer service to the RCC members and guests.
Greeting members and guests upon arrival at the pool with a warm, welcoming demeanor.
Employing a strong understanding of the operational aspects of the poolside amenities and facilities (cabanas, pool loungers, family changing rooms, and surrounding areas).
Enforcing pool rules and ensuring member safety in collaboration with lifeguards.
Enforcing rules surrounding guests and visitors such as ensuring they register appropriately and taking full ownership of this.
Assisting with seating arrangements, including setting up towels, umbrellas, and lounge chairs.
Maintaining cleanliness and orderliness of the pool deck, cabanas, and surrounding areas.
Responding promptly and professionally to member requests, concerns, and feedback and redirecting them to the respective manager where needed.
Managing and handling reservations for when applicable.
Monitoring member preferences and delivering personalized service when possible.
At times, helping the Food & Beverage team serve food at the poolside areas.
Overview and ownership of setting up the poolside areas before opening and ensuring cleanliness and upkeep is maintained throughout the shift, including the arrangement of loungers, chairs, cabana seating, towels and any other amenity provided.
Teamwork and cooperation especially with the Member Services team and Food & Beverage team where relevant.
Providing exceptional, consistent, and courteous service to the members and guests.
Recognizing frequent members and their guests by their names to provide personalized service and engage with them in a friendly manner.
Ensuring standards for cleanliness, and presentation are met for all set-ups.
Maintaining personal health and sanitation standards.
Ensuring compliance with the Club standards.
Following the proper training and guidance provided by the Member Services and Food & Beverage team.