Pool & Beach Server

AccorHotel • Miami Beach, FL

7d • Onsite

About The Position

We are looking for a Pool & Beach Server to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.

Requirements

• Previous food and beverage pool serving experience (often 1–2 years) in a hotel, resort, or high-volume restaurant is commonly required or preferred.
• Strong communication and customer service skills.
• Ability to upsell menu items.
• Comfort working outdoors in varying weather.
• Alcohol service certification and other local permits or health cards.
• Ability to stand and walk for extended periods.
• Ability to carry trays (often 25–40+ pounds).
• Ability to move pool furniture as needed.
• Willingness to work weekends, holidays, and peak seasons.
• Ability to work in a fast-paced environment.
• Ability to carry multiple items.
• Ability to stay organized during busy service.
• Good communication and teamwork skills.
• Professional, guest-focused attitude.
• Ability to monitor guest satisfaction, respond to requests, and handle basic complaints or issues professionally.
• Ability to maintain cleanliness and organization of service areas, including clearing dishes, wiping/disinfecting tables.
• Ability to set up, restock, and break down service stations, including napkins, menus, condiments, and service supplies.
• Strong customer service and communication skills with a friendly and professional demeanor.
• Ability to multitask in a fast-paced outdoor environment and work well in a team.

Responsibilities

• Greet guests, present menus, explain specials, and take accurate food and beverage orders using a POS or order pad.
• Serve alcoholic and nonalcoholic beverages and food to guests in a timely, professional manner, including by the pool, sunbeds, cabanas, and beach chairs.
• Monitor guest satisfaction, anticipate needs (refills, towels, shade, clean chairs), and handle basic complaints or special requests courteously.
• Set up and break down pool/beach service stations, including stocking linens, glassware, paper goods, condiments, and bar items.
• Maintain cleanliness and organization of pool decks, tables, chairs, and service areas; clear dishes, trash, and used towels promptly.
• Follow all health, safety, and alcohol service regulations, including checking IDs and monitoring guest consumption in an outdoor environment.
• Enter orders accurately into the POS system, print and present checks, process payments, and provide correct change when handling cash.
• Maintain accountability for all transactions and follow property standards for opening/closing side work and paperwork.
• Provide lateral service and perform various related tasks as needed in the spirit of providing exceptional guest service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed