Pool & Beach Attendant

The Palms Hotel & Spa•Miami Beach, FL

6d•Onsite

About The Position

The Palms Hotel and Spa in Miami Beach is an independent luxury beach resort focused on wellness, sustainability, and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with a Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space. The hotel’s signature eatery, Essensia Restaurant and Bar, delivers all-natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy. A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years. We offer a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!

Requirements

Be courteous.
Show genuine care for all co-workers and guest(s).
The ability to work well in a team environment.
Proficient in the English language.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Maintain a professional appearance and manner at all times.
Must possess outstanding guest services skills and professional presentation.
Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Basic computer knowledge (Micros or other POS Systems).
Must be of minimum age to serve alcohol according to state law.
Must be physically fit in order to lift trays of food or food items up to 50 pounds.
Must have a very flexible schedule including weekends and holidays.
Excellent eye for detail and the ability to multi-task.
Must maintain composure and objectivity under pressure.
Must be effective at listening, understanding, and clarifying the concerns and issues raised by guests.
Must be able to be outdoors for a long period of time.
Proficient in the English language (verbal & written).

Nice To Haves

Second language is an asset.
Previous food and beverage experience in a luxury hotel setting is an asset.
Knowledge of food and wine an asset.
Team player and willing to help out other Food and Beverage outlets.
Food handling certificate is an asset.

Responsibilities

Service of food and/or beverage to include the order-taking, delivery and clearing of any food and/or beverage items.
Checks station before, during and after shift for proper set-up and cleanliness.
Greets the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
Takes the order and inputs the order into the Point of Sale computer to inform the kitchen of the particulars of the order.
Retrieves order from kitchen, confirms its accuracy and delivers it to guests.
Ensures guest satisfaction throughout the meal service.
Follow all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Set up maintain and breakdown Pool and Beach.
Provide Pool and Beach side service as schedule.
Inform guests about the hotel's facilities, policies and procedures.
Maintain and clean pool or beach areas.
Set up and breakdown of pool or beach areas.
Assist guests with chairs, towels and cushions.