Pool Bar 1 - Pool Bartender

Pacific Hospitality Group•Napa, CA

13d•Onsite

About The Position

The Bartender is responsible for preparing and serving high-quality beverages in a fast-paced, guest-focused environment. This role delivers exceptional service by crafting drinks to standard recipes, engaging guests with professionalism and energy, and maintaining a clean, organized, and fully stocked bar. The Bartender contributes to revenue growth through product knowledge, upselling, and creating a memorable guest experience.

Requirements

Minimum 2 years of bartending experience; hotel or resort experience preferred
Strong knowledge of beverage preparation, including cocktails, wine, beer, and spirits
Familiarity with food service standards, guest relations, and etiquette
Excellent communication and interpersonal skills with a guest-first mindset
Professional demeanor with the ability to handle sensitive situations discreetly
Basic math and cash handling skills
Experience with POS systems
Strong organizational skills and ability to multitask in a fast-paced environment
Ability to read, write, and communicate effectively in English
Must be at least 21 years of age
RBS certification (or ability to obtain upon hire)
Valid Food Handler’s Card (or ability to obtain within 30 days)
Availability to work flexible schedules, including weekends and holidays

Nice To Haves

hotel or resort experience preferred

Responsibilities

Prepare alcoholic and non-alcoholic beverages for guests and service staff following standardized recipes and proper portion control.
Ensure consistency, quality, and presentation of all beverages.
Interact with guests in a friendly, professional manner to create a welcoming and engaging atmosphere.
Provide knowledgeable recommendations on wine, beer, spirits, and cocktails.
Upsell food and beverage items to enhance the guest experience and maximize revenue.
Accommodate special requests and dietary considerations when possible.
Set up, stock, and maintain the bar with all necessary products, including liquor, wine, beer, mixers, garnishes, and glassware.
Perform opening and closing duties in accordance with standard operating procedures.
Maintain a clean, organized, and sanitary bar area at all times.
Accurately process cash, credit card, and room charge transactions.
Balance cash drawers and complete end-of-shift reports, including tip distribution.
Monitor inventory levels and complete requisitions as needed.
Participate in opening and closing inventory counts.
Follow all food safety, sanitation, and health department regulations.
Adhere to all alcohol service laws and ensure responsible service at all times.
Follow all company safety policies, including proper use of PPE and compliance with HAZMAT procedures.
Report unsafe conditions, equipment issues, or incidents promptly.
Maintain reliable and punctual attendance.
Clean and sanitize bar equipment, glassware, and work areas.
Ensure minors and intoxicated guests are not served alcohol.
Resolve guest concerns within scope of authority; escalate when necessary.
Report unusual incidents, safety concerns, or suspected theft.
Support team members and assist with additional duties as needed.